Michael Gates Email & Phone Number

Germany

New York, NY

NY, NY

Responsible for the day-to-day operations of the Au Pair USA team. Oversees the development of International Cooperators relationships. Trains and supports international program representatives and local staff, and manages Au Pair USA's international au pair recruitment. Supervises the au pair application process and placement process with the NYC staff.

Interexchange, Inc.

Responsible for the day-to-day operations of the Au Pair USA team. Responsible for customer service, financial inquiries and supporting staff in their daily duties. Acted as a main point of contact for international agencies.

Work with Local Coordinators, host families and au pairs in transition, focusing on evaluating and resolving major issues. Responsible for the reassignment of au pairs and host families in transition. Coordinates the transition process from the moment an au pair leaves the family’s home, to the moment s/he is placed with a new family or self-repatriates..

Responsible for knowledge of state health codes, food & safety codes and corporate policies of Starbucks. Supervised all aspects of the running of a coffeehouse including customer service, employee training, cash-handling and food/beverage preparation.

Work closely with English staff to develop lesson plans for students between 10 and 20 years old Charged with grading oral presentations, preparing test materials and giving cultural presentations Maintain strong representation of my country through upright behavior and social awareness

Utilized excellent communication skills between all areas of the restaurant and the management team Maintained sanitary work conditions amongst employees and in the work environment Handled numerous weekly orders, file systemn, employees’ breaks, and occasional special events Improved overall quality and presentation of food with minimal cost increase

Leadership and facilitator background developed through formal trainings and practical experience Scheduled meetings using Corporate Time and prepared documents using Microsoft Word/Excel Coordinated monthly events, acted as a liaison for my office and provided resources and information Liaison and Volunteer for the Student Organization for Gays, Lesbians.

Ma International Relations, Liberal Arts And Sciences, General Studies And Humanities

Global Affairs

Bs Liberal Arts, French Language, Literature & Culture

Activities and Societies: Participation in Spring 2003 French play Yévi et ses aventures au pays de monstres. Participation in month long.

Bs Liberal Arts, German Language, Literature & Culture

Activities and Societies: Participated in 2004 Hanover Study Abroad program with Prof. Hughes.Early Graduation

Bs International Studies, European Studies