✦ Summary ✦As a bold and forward-thinking, visionary and effective operational leader, I bring extensive, successful hands-on experience defining and driving business growth strategies forward in the areas of restaurant and people/HR management. I offer a proven record in steering and delivering organizational growth and innovative solutions for highly successful organizations, and I thrive in navigating ever-changing business needs and emerging trends and improving processes.I am also a proactive, inspirational, and highly effective leader and strategic thinker with a work ethic beyond reproach, who is laser-focused on results and knows how to translate ideas and concepts into successful operations. I provide an unparalleled ability to build, develop, and lead diverse teams, establish a collaborative and high-performing culture, and continually identify and capitalize on opportunities to optimize operations, maximize revenue growth, and drive customer experience and loyalty.I cultivate partnerships and build productive relationships with customers, team members, and community stakeholders, leading key decision-making, and I bring polished communication and public relations skills—which are grounded in high emotional intelligence and active listening.Finally, my expertise is complemented by extensive international experience, including Switzerland, England, and Belgium.✦ Areas of Expertise ✦Strategic Planning • Human Resources Management • Team Management • Training • Coaching & Mentoring • Budgeting • Forecasting • Accounting • Project Management • Business Development • Change Management • Public Relations • Relationship Management • Partnership Management • Contract Management • Negotiations • Sourcing/Ordering • Menu Development • Customer Experience • Licensing • Production • Reporting • Compliance • Adobe Acrobat • Photoshop • Illustrator • After Effects • Microsoft Office (Word, Excel, PowerPoint, Outlook) • ToDo • C++✦ Key Achievements ✦▸ Effectively managed impact of COVID pandemic on sales and revenue, resulting in returning to strong profits▸ Established and maintain staff retention levels far outperforming industry averages ▸ Successfully launched and marketed restaurant in high profile town with established businesses▸ Grew business to up to 60 commercial accounts and 2 retail stores, resulting in successfully expanding to satellite location Please feel free to contact me at gtsrickard@gmail.com