Work independently under limited supervision.Plan and coordinate the installation, testing, operation, troubleshooting, and maintenance ofhardware and software systems.Create packages and Collections in PDQ.Push updates and software systems using PDQ.Schedule the installation and deployment of new hardware, operating systems and applications software. Manage accounts, network rights, file permissions, access to systems and equipment. Maintain system images, configuration and backups. Perform basic network connectivity troubleshooting.Respond to Trouble tickets in the JIRA ticketing system.Run ACAS vulnerability scans.Run quarterly EVAL-STIGS on multiple DOD Networks.

• Trained newly hired staff and aided on resolving complex issues in regards to ticket handling and technical problems.• Provided desktop support to users on the Next Generation Enterprise Network (NGEN). Installed Polycom VTC systems on both the classified and unclassified networks.• Performed repairs on HP desktops/laptops; along with Xerox, HP, Ricoh and Lexmark network printers.• Utilized HP Service Manager to prioritize, track and document incident and MAC (move, add, change) tickets.• Performed hard drive re-imaging, data recovery, decryption and encryption.• Deployed computers, peripherals and configure smart phones/CAC readers.• Utilized Active Directory, Remote Desktop Connection, Element and HP Service Manager to troubleshoot user account issues and configure DNS/ IP settings.• Performed network troubleshooting for laptop and printer connectivity issues.• Experienced with patched/unpatched and toning network ports.• Supported over 10,000 Navy Users.Configured and maintained KG-175D and KG-175F TACLANES.Handled all local IA violations on NMCI hardware.

• Trained newly hired staff and aided on resolving complex issues in regards to ticket handling and technical problems.• Provided desktop support to users on the Next Generation Enterprise Network (NGEN). Installed Polycom VTC systems on both the classified and unclassified networks.• Performed repairs on HP desktops/laptops; along with Xerox, HP, Ricoh and Lexmark network printers.• Utilized HP Service Manager to prioritize, track and document incident and MAC (move, add, change) tickets.• Performed hard drive re-imaging, data recovery, decryption and encryption.• Deployed computers, peripherals and configure smart phones/CAC readers.• Utilized Active Directory, Remote Desktop Connection, Element and HP Service Manager to troubleshoot user account issues and configure DNS/ IP settings.• Performed network troubleshooting for laptop and printer connectivity issues.• Experienced with patched/unpatched and toning network ports.• Supported over 10,000 Navy Users.Configured and maintained KG-175D and KG-175F TACLANES.Handled all local IA violations on NMCI hardware.

Work independently under limited supervision.Plan and coordinate the installation, testing, operation, troubleshooting, and maintenance ofhardware and software systems.Schedule the installation and deployment of new hardware, operating systems and applications software.

• Provided desktop support to users on the Next Generation Enterprise Network (NGEN).• Performed repairs on HP desktops/laptops; along with Xerox, HP, Ricoh and Lexmark network printers.• Utilized HP Service Manager to prioritize, track and document incident and MAC (move, add, change) tickets.• Performed hard drive re-imaging, data recovery, decryption and encryption.• Deployed computers, peripherals and configure smart phones/CAC readers.• Utilized Active Directory, Remote Desktop Connection, Element and HP Service Manager to troubleshoot user account issues and configure DNS/ IP settings.• Performed network troubleshooting for laptop and printer connectivity issues.• Experienced with patched/unpatched and toning network ports.• Supported over 10,000 Navy Users.