Michael Gaudreau Email & Phone Number

Collaborating with clients to understand their business needs and project requirements.Designing and developing custom websites using HTML, CSS, JavaScript, and other web technologies. Implementing responsive design principles to ensure optimal user experience across various devices and screen sizes. Integrating content management systems (CMS) such as WordPress to enable clients to manage and update their website content easily. Performing website maintenance, troubleshooting issues, and providing ongoing support to clients.

Diagnosing hardware and software issues and providing timely solutions to ensure optimal performance of computer systems. Performing hardware upgrades, installations, and repairs, including replacing faulty components such as hard drives, memory modules, and motherboards.Installing and configuring operating systems (Windows, macOS, Linux) and software applications.Conducting system optimizations, virus/malware removal, and data recovery services to restore functionality and safeguard data integrity. Delivering exceptional customer service, maintaining a high level of professionalism, and fostering positive relationships with clients.

As a Team Supervisor I am responsible for training associates on technical skills including data backups/transfers, part replacements/installations, operating system installations, as well as customer service best practices. Recognized by the Office of the President for providing a customer centric environment and developing customer relationships. Also Assist at locations with poor metrics in renovations/ planogram refreshes to improve sales and overall customer satisfaction. Responsible for ensuring associates have offered applicable services and identified customer needs when giving access to high ticket items in lock up to drive maximum profitability. Perform quality checking for Copy & Print production jobs to ensure customer satisfaction. Generate leads for large production jobs for customer’s running businesses. Perform inventory management to ensure product is stocked and correctly accounted. Manage departments associates when operating as Manager on Duty to surpass company goals generating sales and customer satisfaction.

Performed repair & maintenance of interior facilities (bathroom, kitchen, floor/carpet installations). Determined required services/labor/supplies to accurately provide job cost estimates for job bids. Sourced and hired contractors for larger tasks that required permits or licensing, working closely with contractors to ensure clients desired outcomes. Worked hands on for painting and renovation jobs not requiring licensing/certification. Assisted with installation of appliances and proper disposal of old units. Generated estimates and met goals for timelines and budget constraints. Performed general maintenance tasks and repairs to keep appliances and facilities in working order.

Coordinated and trained associates in photo lab equipment, kiosks and related technologies maintenance tasks. Developed film and performed required equipment tests to ensure quality of photo production. Developed close relationships with customers to drive customer satisfaction.Ensured all Photo Lab employees working with processing film comply with Federal and State laws as well as OSHA regulations. Trained associates and ensured proper disposal of hazardous wastes to maintain a safe environment. Assisted customers in all non-pharmaceutical areas of the store to ensure customer satisfaction. Performed inventory counts and price changes to ensure products were in stock and rotated according to expiration. Recognized for performance and asked to assist other locations in organizing and operating their photo lab. Managed products and upheld proper facing/display of products to drive sales in addition to photo lab duties.

Computer Software Engineering

Activities and Societies: Full Stack Web Development • Object-Oriented programming and MVC pattern • Backend: Ruby fundamentals, SQL.

Associate'S Degree, Computer Science

Attending Manchester Community College to earn my AS degree then attend one of the Connecticut State Universities(hopefully Central.