✔ Play an integral role delivering technical expertise supporting, maintaining and enhance an extensive network consisting of multiple sites, various types of connection, and storage.✔ Managed troubleshooting, and resolution of all levels of issues.✔ Provide astute team leadership steering various projects such as Wi-Fi upgrades, server upgrades, data migration and configurations.✔ Cultivate collaborative partnerships with vendors to support integration, customization and upgrading of applications, and system components, along with the resolving issues.✔ Managed the documentation of procedures and processes for internal and training.✔ Work closely with internal personnel to gather user needs, and business requirements to develop and improve system automation using resources such as SharePoint and PowerShell.✔ Created internal new user form that integrates with ticketing system, delivering significant reduction in time and human error when processing new users.✔ Setup new Wi-Fi for the organization that included a public network, automatic registration for company devices, and an employee guest network for personal devices.✔ Effectively consolidated a library to a pop-up temporary location.

✔ Combined technical knowledge and exemplary customer service to provide technical support to customers, system & solution design for this resell partner for Lexmark.✔ Worked closely with customers gathering requirements, articulating needs and designing/implementing solutions.✔ Supported pre-sales by providing demonstrations and responding to technical questions.✔ Prepared and successfully submitted bid response to RFPs driving increases in printer sales.✔ Designed and developed marketing materials for SharePoint applications, together with running O365 SharePoint site.✔ Expanded the printer sales for the company by responding to RFPs.✔ Collaborated on the design Technology Center showcasing products that are offered by the company.✔ Led development of a service team to provide break/fix service for print devices.

✔ Efficiently managed, maintained, and supported Lexmark hardware and solutions, and managed services, along with providing pre-sales technical support. ✔ Acted as SharePoint SME and owner of internal SharePoint environment.✔ Steered setup, configuration, and testing of internal SharePoint and SQL environments, along with designing and deploying SharePoint Online sites for customer presentations and demonstrations.✔ Played an integral role in 2-year process resulting in securing a $5M+ contract for the State of CA.✔ Contributed significantly to the company winning a $10M+ contract for CA DMV by determining devices, pricing, build sheets, and performing competitor analysis.✔ Developed an automated system to create configuration files for devices saving 100+ man hours and reducing human error to zero over the delivery of 3000+ devices across the State of CA. Further developed the program to be used by others in the organization.✔ Stood up internal SharePoint site and developed a sales and training platform for the Scan to SharePoint application.

✔ Managed and provided administration of a fleet of 500+ printers from system design to deployment, and delivery of level 1-3 help desk support.✔ Held responsibility as SharePoint Administrator for the management of 12 SharePoint servers (2008 – 2012R2), together with the design, deployment, testing and site management.✔ Oversaw associated multi-function devices, printers, copiers, and scanners, and worked collaboratively supporting the setup of printer servers, performing refreshes, and replacing devices.✔ Fostered strong relationships with vendors, securing best pricing, and service provision such as testing and configuration.✔ Delivered training on configuration and deployment processes.✔ Created custom risk analysis SharePoint page for conducting an organization wide survey regarding sensitive risk analysis for the board that included changing permissions based on what level the survey is on.✔ Successfully did two product refreshes of 400+ devices including delivery, configuration, training, project management, and fail over✔ Expanded SharePoint presence within the board by making it more visible to different departments within the organization.

✔ Led printer support team in overseeing and managing fleet of 600+ printers and copiers. ✔ Steered deployment, configuration, management, security, technical support, troubleshooting, product testing and recommendation, training and consolidation strategies.