· Provided front line care via telephone and email support to our customers· Entered customer information with speed and accuracy in the SmartPay software· Analyzed issues that customers are experiencing and develop appropriate solutions· Supported new customer implementations, including limited testing· Trained customer personnel on SmartPay system.· Excel filtering, sorting, formulas, pivot tables· Assisted in the premium calculation and payment information and processes· Financial analysis skills applied to premium calculation and audit support for insureds and carriers· Strong communication skills with a confident telephone manner of assisting with multiple clients' parties to solve problems and support requests.· Attention to detail with an emphasis on fast and accurate data entry skills· Problem-solving skills with the ability to prioritize and multi-task

• Assist with answering the phone taking messages and following up with phone calls and emails in a timely manner.• Greet clients in the lobby and find out if they have scheduled appointment or are a walk-in client and direct them to the right specialist for their needs.• Check with Branch manager and staff to assist with real time needs of the business pineline.• Check Encompass and work with staff to clear errors and acquire needed documentation associated with a loan and communicate with the client throughout the process.• Foster strong lines of communication with underwriter, client and the client’s attorney to reduce bottlenecks in the loan process.• Adhere to all FM Home Loans training and compliance guidelines for mortgage origination and client privacy.

• Worked with retail and business customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs• Opened deposit credit accounts.• Responded to customer inquiries and concerns, creating customized financial solutions.• Recognized and referred cross-sell opportunities to appropriate specialists across 90 lines of business.

• Greeting customers and building relationships around customer’s needs, wants and desires while making sure customer is educated around products and services that we offer putting together a customized solution• Activate and setup customer cell phones on their wireless account and troubleshoot phone and carrier issues with plans and services• Setup and educate customer on cell phone so that it is walking out working• Follow-up with customer issues with the carrier and with customers who need to have their phone diagnosed or repaired as part of a warranty claim• Achieve daily, weekly, monthly and quarterly service sales, returns and exchanges, and customer satisfaction metrics

Hired and trained employees to work in multiple departments in the store• Completed monthly, quarterly and yearly reviews of employees• Forecasted sales revenue based on historical data and tended monthly sales data. Used this data to match labor accordingly to increase sales and customer satisfaction.• Supervised the completion of service orders on computers both on PC and Mac platforms to make sure efficiency targets were being met while exceeding quality control standards..• Completed audits to ensure compliance to company policy.• Managed cash drawers and completed back-office financial tasks•Managed Returns and Exchanges through customer and employee training on products and services to drive customer loyalty and reduce loses increasing store profitability.• Developed and maintained a customized program to foster positive customer and employee relations.

Facility Technology Walk-In Center• Managed department of 12 employees coordinated daily scheduling and day to day operations.• Completed requests from professors for classroom presentations and digital media for online classroom support and development.• Proposed action plans for education and projects for new uses of technology in the classroom.• Responsible for maintenance and upgrades to campus technology centers.