Michael Gearhart Email & Phone Number

Dearborn, Michigan, United States

● Redhat Ansible. Setup, configured, developed playbooks, and deployed RHEL clusters on HPE/DELL equipment using Ansible. Provide team support for Ansible product when others rebuild clusters, build new clusters, or require assistance with general troubleshooting of Ansible. Translated Chef / Ruby recipes to Ansible / YAML playbooks for automating cluster deployment. Wrote documentation and improved current build process for automating new cluster deployments. Infrastructure as Code (IaC)… Show more ● Redhat Ansible. Setup, configured, developed playbooks, and deployed RHEL clusters on HPE/DELL equipment using Ansible. Provide team support for Ansible product when others rebuild clusters, build new clusters, or require assistance with general troubleshooting of Ansible. Translated Chef / Ruby recipes to Ansible / YAML playbooks for automating cluster deployment. Wrote documentation and improved current build process for automating new cluster deployments. Infrastructure as Code (IaC). ● Configuration Management Database (CMDB) - built CMDB using Python and MariaDB to track details about devices connected to LAN. Such as cluster location in the DC, node specifications, outdated firmware, network topology, etc. Included Entity-Relationship-Diagram (ERD) and Data Dictionary. Also, wrote python scripts to simplify user interaction with the CMDB.● I wrote various Python scripts to automate manual tasks. One example, I wrote a Python script to automatically navigate HPE's support portal and submit a support request given a subject and hostname. Another example, a script to parse a CSV containing nodes with failed hardware generated by HPE IRS, and automatically taking the node out of production. ● Redhat Linux System Administration (deploying new hardware and software, diagnosing OS level system problems, troubleshooting network connectivity, etc.)● Growing new talent, working with and mentoring their development. Guiding them on how to focus their skills toward business goals and objectives. ● Windows Server 2016 Administration (HPE IRS)● Integrate related middleware components including container orchestration technologies● Automation of manual processes (Bash, Python)● Ability to self-start, multitask and communicate effectively● InfiniBand networking● Red Hat Satellite, Kickstart Red Hat OS deployments, DHCP; standing up clusters● Security: Kobalos detection across Redhat environment Show less

Lansing, Michigan Area

● Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support● Work with customers and technicians to properly diagnose, troubleshoot, and execute their requests● Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success● Install, manage, and troubleshoot software related to hosting products● Provide support for a variety of third-party software under our Beyond Scope Support… Show more ● Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support● Work with customers and technicians to properly diagnose, troubleshoot, and execute their requests● Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success● Install, manage, and troubleshoot software related to hosting products● Provide support for a variety of third-party software under our Beyond Scope Support umbrella● Create, review, and improve internal documentation● Provide job shadowing and mentoring● Serve as an escalation point● Troubleshoot, setup, and support internal systems and managed engineered products● Collaborate and contribute to assigned projects Show less

Lansing, Mi

● First line of management, responsible for 800+ accounts totaling $2.5 million a month in recurring revenue● Supervisor of a team of 8-10 Linux System Administrators, mitigating workflow issues and maintaining office morale● Effectively delegate and organize tasks between team members● Coordinate interdepartmental projects that affect or interact with Enterprise customers and theEnterprise team● Mentor, advocate for, and train System Administrators● Serve as an… Show more ● First line of management, responsible for 800+ accounts totaling $2.5 million a month in recurring revenue● Supervisor of a team of 8-10 Linux System Administrators, mitigating workflow issues and maintaining office morale● Effectively delegate and organize tasks between team members● Coordinate interdepartmental projects that affect or interact with Enterprise customers and theEnterprise team● Mentor, advocate for, and train System Administrators● Serve as an escalation point for technical issues● Monitor calls, chats, and ticket communication to ensure swift and accurate support● Write and execute system administrator reviews● Participate in the research and planning of scheduled maintenance to ensure completion and customer satisfaction● Facilitate support for managed engineering products such as VMware, HA-MySQL, HA-KVM, etc.● Work with Enterprise Account Managers to ensure customer information is appropriately documented● Facilitate communication between admins, teams, and departments● Handle difficult conversations and disciplinary measures Show less

Lansing, Mi

● RHCSA certified● Working with critical and high priority customers using multiple web nodes, switches, firewalls, load balancers, and database servers● Troubleshoot and support internally developed engineering products● System monitoring and response● Troubleshoot and solve a wide range of customer support issues● Develop custom solutions for expanding customer setups● Operating system and application installation/configuration

Lansing, Michigan Area

● Provide professional and friendly support consistently via telephone and electronic help desk● Work within a collaborative environment to meet a variety of customer needs● Advise customers on technical issues while guiding them through troubleshooting steps● Install, manage, and troubleshoot LAMP stack, WordPress, SSL’s, DNS, email, and cPanel● Plan and perform updates to help keep our customer’s systems secure

Associate'S Degree, Computer Science

-Placed on presidents list due to maintaining a 4.0 GPA while working 40hrs/wk

Education record

• The Kyle Shumaker Computer Science Award • Senior Web Designer