Michael Gearhart Email & Phone Number

Dearborn, Michigan, United States

• Redhat Ansible. Setup, configured, developed playbooks, and deployed RHEL clusters on HPE/DELL equipment using Ansible. Provide team support for Ansible product when others rebuild clusters, build new clusters, or.
• Redhat Ansible. Setup, configured, developed playbooks, and deployed RHEL clusters on HPE/DELL equipment using Ansible. Provide team support for Ansible product when others rebuild clusters, build new clusters, or.
• Configuration Management Database (CMDB) - built CMDB using Python and MariaDB to track details about devices connected to LAN. Such as cluster location in the DC, node specifications, outdated firmware, network.
• I wrote various Python scripts to automate manual tasks. One example, I wrote a Python script to automatically navigate HPE's support portal and submit a support request given a subject and hostname. Another example, a.
• Redhat Linux System Administration (deploying new hardware and software, diagnosing OS level system problems, troubleshooting network connectivity, etc.)
• Growing new talent, working with and mentoring their development. Guiding them on how to focus their skills toward business goals and objectives.

Lansing, Michigan Area

• Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support
• Work with customers and technicians to properly diagnose, troubleshoot, and execute their requests
• Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
• Install, manage, and troubleshoot software related to hosting products
• Provide support for a variety of third-party software under our Beyond Scope Support… Show more
• Provide support for a variety of third-party software under our Beyond Scope Support umbrella

Lansing, MI

• First line of management, responsible for 800+ accounts totaling $2.5 million a month in recurring revenue
• Supervisor of a team of 8-10 Linux System Administrators, mitigating workflow issues and maintaining office morale
• Effectively delegate and organize tasks between team members
• Coordinate interdepartmental projects that affect or interact with Enterprise customers and theEnterprise team
• Mentor, advocate for, and train System Administrators
• Serve as an… Show more

Lansing, MI

• RHCSA certified
• Working with critical and high priority customers using multiple web nodes, switches, firewalls, load balancers, and database servers
• Troubleshoot and support internally developed engineering products
• System monitoring and response
• Troubleshoot and solve a wide range of customer support issues
• Develop custom solutions for expanding customer setups

Lansing, Michigan Area

• Provide professional and friendly support consistently via telephone and electronic help desk
• Work within a collaborative environment to meet a variety of customer needs
• Advise customers on technical issues while guiding them through troubleshooting steps
• Install, manage, and troubleshoot LAMP stack, WordPress, SSL’s, DNS, email, and cPanel
• Plan and perform updates to help keep our customer’s systems secure

Associate'S Degree, Computer Science

-Placed on presidents list due to maintaining a 4.0 GPA while working 40hrs/wk

Education record

• The Kyle Shumaker Computer Science Award • Senior Web Designer