I am sure you have heard the age-old adage that people don't leave companies they leave managers. How then can we persuade people to want to work for a manager?By having a robust Leadership Development program! Studies have shown that organizations that invest in Leadership Development programs can:• Improve Bottom-Line Financial Performance. • Attract, Develop, and Retain Talent.• Drive Strategy Execution.• Increase Success in Navigating Change.As a Program Manager, CX & Leadership Development at ADT, I have over four years of experience in designing, delivering, and evaluating innovative and impactful learning and development programs for leaders and employees across the organization. I am a certified practitioner in human centered design, a methodology that enables me to create user-centric solutions that enhance customer satisfaction, loyalty, and retention.I am enthusiastic about leveraging technology to help leaders learn and lead more effectively, and to create a culture of continuous improvement and collaboration. I am proficient in using various tools and platforms, such as Miro, Microsoft Power Automate, PowerBI, and Excel, to facilitate online learning, automate workflows, and streamline processes.My Expertise includes: ✓Team Leadership ✓Leadership Development ✓Training & Coaching ✓Change Management ✓Process Improvement ✓Instructional Design ✓Program Management ✓Collaborative Leadership ✓Data Analytics ✓Relationship buildingAvailable to discuss remote, hybrid, or in person opportunities in the Denver Metro area, please contact me at michaelg65@gmail.comMy Technical Skills include:Microsoft Office: Word, Excel, OneNote, PowerPoint, Power Automate, Power BI, TeamsMiro Collaboration WorkspaceSmartsheet Work management platformBloomfire Knowledge Management System (KMS)Adobe Creative Suite: Illustrator, Photoshop, Premiere Pro, After Effects Articulate 360 Course Creation SoftwareSaba & Oracle Learning Management Systems (LMS)
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Project ManagerAdtDenver, Co, Us -
Project ConsultantAdt Apr 2024 - PresentAurora, Colorado, United States -
Program Manager, Cx & Leadership DevelopmentAdt Solar Oct 2022 - Present -
Program Manager, Cx & Leadership DevelopmentAdt Feb 2021 - Oct 2022Colorado, United States -
Customer Experience ManagerAdt Aug 2018 - Feb 2021Aurora, ColoradoCustomer Experience Manager in Aurora Colorado -
Team ManagerAdt Oct 2016 - Aug 2018Manage a team of 15-18 customer service agents in a busy, fast paced field support center. -
Technical Team LeadAdt Security Services Sep 2014 - Sep 2016 -
Technical SupportAdt Aug 2012 - Sep 2014 -
Refresh TechnicianMurtech Consulting May 2012 - Aug 2012Greater Denver AreaPC Refresh for a large banks branches. -
Electrician'S ApprenticeLph Electric Jan 2007 - May 2012Simultaneously learn electrical trade while assisting Journeyman with residential and commercial wiring projects. Successfully transitioned industries to maintain gainful employment while searching for positions outside of the restaurant industry.
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Managing PartnerOutback Steakhouse Aug 1994 - May 2007Progressed from Assistant Kitchen Manager to Managing Partner in 12 years.Managed high volume restaurant with a staff of 65 employees, executing quality food and service everyday.Directed day-to-day operations of restaurant through communication with staff and management team. Identified and implemented several new local store marketing plans. Taught and coached all employees to maintain high standards and improve individual outcomes. Interacted with customers on a daily basis. Maintained cleanliness and repair of building. Consistently performed in the top 5 in sales in the Colorado area for 3 years.Implemented Servsafe training program for Colorado, Wyoming, and Montana area. Successfully opened 10 new restaurants as a BOH coordinator.Balanced daily cash and credit deposits.Steadily lowered turnover from a high of 50% to 32% as managing partner.Developed a managing partner, two managers, and four kitchen managers.Planned and executed numerous special events supporting charities that ranged from 50 to 5000 people.Developed new purveyor relationships and maintained existing purveyor relationships.
Michael George Education Details
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Luma InstituteHuman Centered Design -
New Horizons Computer Learning CenterA+, Network+, Mcts
Frequently Asked Questions about Michael George
What company does Michael George work for?
Michael George works for Adt
What is Michael George's role at the current company?
Michael George's current role is Project Manager.
What schools did Michael George attend?
Michael George attended Luma Institute, New Horizons Computer Learning Center.
Who are Michael George's colleagues?
Michael George's colleagues are Jose Muños, Jamie Hudnall, Imari Curtis, Billy Lebrun, Rachel Yunker, Gonzalo Maximiliano Rodriguez, Mason Flori.
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Michael George
Boston, Ma -
Michael George
Director Talent Acquisition @ Carexm | Pmp, Lean Six SigmaColumbus, Ohio Metropolitan Area -
Michael George
Atlanta Metropolitan Area -
Michael George
Versatile Professional With Expertise In Welding, Drone Piloting, Acting, And Computer Assembly | Customer Experience, Equipment Maintenance, And Problem-Solving SkillsMeridian, Id -
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