Michael George Ventanilla Email & Phone Number

Valenzuela, NCR, PH

Manila, National Capital Region, PH

• Provide leadership and management to Manila IT Support teams (IT Operations, DeskSide, Network and Server)
• Responsible for Manila technology assets, including workstation, systems servers (both physical and virtual server), software licensing, network services, and office productivity software.
• Manage and implement IT Infrastructure Projects for Network, and Server.
• Developing and managing project specifications, technical design and requirements
• Responsible for setting up project timelines, milestones and deadlines
• Create detailed IT project plans and milestone that helps support the project implementation.

• Account IT Management
• Provides application support for the account that meets technical Service Level Agreements for the following ITIL-based Service Management processes:o Incident Managemento Problem Managemento Project Management
• Represents IT in Mancom Meetings for Hanston Site.
• Verifies the specific incident impact and, as required, the declaration of Severity 1 in accordance with industry standards of Information Technology Infrastructure Library (ITIL) for major incident management within.
• Drives the major incident recovery process, identifying and initiating time critical and complex remediation activities to restore impacted infrastructure services to BAU.
• Identifies, monitors and reinforces appropriate recovery actions within the agreed timelines of the Service Level Agreements (SLA) for Severity 1 incidents.

• Advisory Technical Support Specialist, IBM Solutions Delivery INC
• Managed and Lead the IT Technical Engineering team in Hanston Site
• Ensures the quality of the process
• Empower IT Technical Engineers to make decisions based on customer needs
• Ensure compliance across processes and collaborate with other Leaders
• Monitor and report on process compliance across other EUS towers