Michael Geraghty Email & Phone Number

Cronulla, New South Wales, Australia

Travel Agent RoleProvide travel agent services planning and selling domestic and international cruise vacations. The role includes direct phone selling from mobile office. Duties include phone sales, creating itineraries, taking payments, advise on options available for Travel insurance, visas, foreign currency, prepare documents, liaise with cruise line representatives undertake ongoing industry training and certification. Skills include Microsoft office, travel industry software and CRM, email, social media.Travel Agent SupportManage back office processes. Perform all agency refunds communicating with agency consultants. Answer all incoming agency phone calls. Conduct new start training and mentoring. Responsible for process improvement and innovation.

Cronulla, New South Wales, Australia

Provide travel agent services planning and selling domestic and international cruise vacations. The role includes direct phone selling from mobile office. Duties include phone sales, creating itineraries, taking payments, advise on options available for Travel insurance, visas, foreign currency, prepare documents, liaise with cruise line representatives undertake ongoing industry training and certification. Skills include Microsoft office, travel industry software and CRM, email, social media.

Sydney, Australia

My role was responsible for defining and implement a global delivery model, creating standard global processes and metrics to deliver and measure contracted services. Drive best practice initiatives for delivery centres globally through improvement programs for all elements of Production Control and Scheduling delivering reliable and industry leading services.

Sydney, Australia

Responsibilities included operational delivery of 24 x 7 remote monitoring centres and the related SLAs. Staff management of 164 staff across Australia (Sydney, Melbourne and Canberra), India, Malaysia, Japan, Singapore, Hong Kong and Philippines. Financial and budget control for all operational departments under my responsibility and global alignment to operational services and processes. Leadership in major incident management restoration teams and client presentations.

Sydney, Australia

Responsible for day to day operations and SLAs related to Australian accounts from local data centres in Sydney and Melbourne with 105 staff that provide 24 x 7 duties. Financial control of operations budget and costs. New business presentations and client tours. Leadership in major incident management restorations teams with on call responsibilities. Rostering of 24x7 teams.

Sydney, Australia

Responsible for a team of 24x7 operators to deliver midrange and mainframe services. Day to day data centre operations. Client escalations and incident management.

Sydney, Australia

Mainframe operations shift lead.

Sydney, Australia

Mainframe and Midrange operations.

Sydney, Australia

Mainframe operations

Sydney, Australia

Mainframe operations.