Michael Gerber Email & Phone Number

Service Proven Professional"KPI King" Managed 150 independent accounts in a five state area to ensure maximum customer satisfaction and turn around time to customers, by actively reviewing service accounts, dispatches and customer cases. • Exceeded National Promoter Score standards for service area• Trained and supported service network, which enhanced productivity, while eliminating repeated mistakes.• Discussed servicing issues with engineering personnel, resolving problems of mis-design, lack of information, and quality.• Performed factory modifications of equipment and products to fix problems and add new features. • Designed and fabricated specialized tools to facilitate work.• Cash Management of Off-Track Betting (OTB) Facility• Fiscal responsibility for cash bankroll and daily cash deposits• Assure that all staff reports to work when scheduled• Update Daily Operations Logs• Maintain a positive working relationship with the host restaurant• Oversee and update the data displayed on the “Information Channel”• Resolve customer service and equipment issues• Comply with all laws, policies and procedures as set forth by the Virginia Racing Commission and the Virginia Equine Alliance

Listed skills include Consumer Electronics, Electronics, Troubleshooting, Computer Hardware, and 22 others.