Michael Gerlach Email & Phone Number

Diamond Bar, Ca, Us

Irwindale, Ca

I am currently working as a Service Contract Manager for North and South America. My main function assist our customer with the maintenance of their current NDC equipment as well to minimize their down time and help provide training for the operator crew to make sure the customer received the best service possible. This include to provide customer with service contracts to cover the maintenance and maximum up-time of their equipment as well provide comprehensive spares package and formal… Show more I am currently working as a Service Contract Manager for North and South America. My main function assist our customer with the maintenance of their current NDC equipment as well to minimize their down time and help provide training for the operator crew to make sure the customer received the best service possible. This include to provide customer with service contracts to cover the maintenance and maximum up-time of their equipment as well provide comprehensive spares package and formal classroom training. Show less

Germany

I worked there is a Interim Sales Manager for three months to assist our European BLM Sales Team in Germany. My main function was to provide quotes, process order and assist customers in their service and sales requests. I was working closely with our Sales Team in Europe as well with our Service Team in United Kingdom.

Irwindale, Ca

I worked in the Sales Operations field and provide Inside Sales support to our International Sales Managers, Sales Agents and distributors in Europe, South America and Africa. This situation requires that I overcame the language and cultural barriers in order to guarantee that orders get processed correctly. In addition, I dealt with International contract review, local laws and shipping and customs issues. I like the job, as it required a lot of detailed work and dealing with people from… Show more I worked in the Sales Operations field and provide Inside Sales support to our International Sales Managers, Sales Agents and distributors in Europe, South America and Africa. This situation requires that I overcame the language and cultural barriers in order to guarantee that orders get processed correctly. In addition, I dealt with International contract review, local laws and shipping and customs issues. I like the job, as it required a lot of detailed work and dealing with people from different cultures. I also trained people and helped optimize our internal process to streamline and organised our work procedures. Show less

I worked over three years as an International Account Manager/Sales Manager with a proven track record of increased sales. At this time I helped my company to develop new markets in Eastern Europe and expanded the existing market in the western European sector.