Michael German Email & Phone Number

Lodi, California

Lodi, Ca

- Administrate Google for Business, Email, Apps for our users- Remote & in-house support, installation of workstations and servers and network peripherals. Also troubleshoot workstations, servers and network peripherals.· Setup of network infrastructure for wireless..· Install and configure software applications on users workstations.· Test and configure third party applications that are used within the company and ensure they are working correctly.· Manage Telephone system run voice and data lines.

· Installation of workstations and servers and network peripherals. Also the troubleshooting of those peripherals on the network. Network Administration for users workstations and peripherals.· Installation of all software. Set-up software applications on workstations. PelcoCamera system.· Network administration for SQL/Oracle databases and applications for back office accounting and end user. · Monitor network and server performance.· Troubleshoot all network and software issues.· Telephony administration, installation, configuration. (Avaya IP Office switches)· Run voice and data lines.

· In-house support and installation of workstations and servers and network peripherals. Also the troubleshooting of the workstations and servers and network peripherals.· Setup of gaming network infrastructure for the casino gaming system, (wireless and hard-line). Upgrading of server O/S systems and the server database applications.· Install and configure software applications on users workstations.· Network administration for the gaming network and SQL database application for back office accounting and end user. · Troubleshooting the SQL database applications and track the issue to the vendor.· Follow rules and regulations of the National Indian Gaming Commission as well as the casino procedures. · Also test and configure third party applications that are used with the Gaming system and ensure they are working correctly.· Run voice and data lines.

· As part of configuration support team, I maintained the software library of vendor and support drivers, tools.· Installed and configured O/S systems. Also data transfers from Western DC’s servers to Eastern DC’s servers to update databases.· Would troubleshoot hardware and software conflicts and resolve those conflicts.· Configuration Services “Quality” Award for Configuration Support Services.

· Prioritized high-volume workflow with creative problem resolution capabilities.· Skilled at working independently, multitasking and delegating responsibilities.· Developed and initiated ISO 9002 procedures. Trained associates on the procedures before implementing. · Evaluated associates - based on job performance. (22-25 associates)· I researched and implemented a cost saving program for my department. . Maintained a yearly departmental budget.

· Prioritized workflow during shift operations. Oversaw crew of 8-10 associates and their equipment.· Did preventative maintenance on the equipment. Computerized CNC drill machines.· Made sure to maintain good safety, by making sure crew would keep their areas clean and orderly.· Showed ability to take on more responsibilities. Promoted from operator to night shift crew leader then to day shift crew leader.