 Building, configuration and troubleshooting of server and desktop hardware.  Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and… Show more  Building, configuration and troubleshooting of server and desktop hardware.  Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels. Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for Email applications & Webpage development. Show less

 Maintaining maximum availability of supported services for users. implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. The end user is working on a permanent basis without problems

 Acting as technical lead to identify and implement solutions to problems affecting IT services.  Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Installation and maintenance of all systems within a client’s digital environment. Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware… Show more  Acting as technical lead to identify and implement solutions to problems affecting IT services.  Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Installation and maintenance of all systems within a client’s digital environment. Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware.  Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels. Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for Email applications & Webpage development. Show less