Michael Ghattas Mcitp, Mcse, Mcsa, Mcts, Mcp Email & Phone Number

Dallas, Tx, Us

Irving, Texas, United States

Cambridge, Ontario, Canada

• Installed, configured, and supported local area network (LAN), wide area network (WAN), Internet and Intranet system• Planned and implemented upgrades to system hardware and software• Designed and deployed networks• Monitored networks to ensure security and availability to specific users• Evaluated and modified the system's performance• Maintained integrity of the network, server deployment, and security• Assigned routing protocols and routing table configuration• Oversaw the configuration of authentication and authorization of directory services• Oversaw the administration of servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches• Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination• Implemented corrective plans of action for network performance issues including availability, utilization, and latency

Burlington, Ontario, Canada

Dispatched on approximately one year assignment to the United States mainly Atlanta and New-York as a consultant to CNN, HBO and NBC• Provided technical support to troubleshoot, repair and maintain operational efficiencies at customer sites locally and globally• Hardware & Software diagnosis and troubleshooting including over the phone and remote technical support via RDP session• Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures• Commissioned, maintained and repaired enterprise systems used for broadcasting transport, conversion and distribution of IP infrastructure• Diagnosed IP infrastructure and switch fabric systems• Diagnosed Linux & Windows operating system and setup both in baremetal and virtual environments• Diagnosed Encapsulation / Decapsulation system pertaining to broadcasting protocols• Acted as a liaison between various R&D Departments and endpoint customers globally (i.e. Broadcasting Corporations)

Started as a Counter Intelligence Agent, was promoted to Field Agent within a year and to Service Area Supervisor by June 2014• Supervised a team of more then 40+ field agents• Oversaw the installation of all the new Epos machines for my entire area which included 20+ stores. I led a team of 30+ individuals and designed the roadmap for the execution of the project by planning the tasks and activities for each team member and spaced out the milestones to deliver on time without impacting store operations• Evaluated Field Agents skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.• Planned sequence of operations and established schedule.• Oversaw and performed installations and services in Home Solutions and small Business Solutions (Business Computer and Network), Smart home Automation, Home surveillance installation and Home theater installation• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas• Removed malware, ransomware and other threats from laptops and desktop systems• Engaged end-users and answered questions via email, phone, website live chat and in forums• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions• Patched software and installed new versions to eliminate security problems and protect data

• Company with 20+ users• Upgraded, installed and troubleshot networks, network hardware and server• Managed, supported and ensured operating viability of LAN and WAN - both wired and wireless for all hours of operation• Designed, configured and tested computer hardware, networking software and operating system software

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel• Developed collateral such as display, marketing and packaging materials to support product branding strategies