Michael Giancola Email & Phone Number

Toronto, On, Ca

• Working in a development team of 18 as a software developer to help improve and develop self-serve mobile applications using the Swift programming language• Developing new features and fixing bugs to enhance the user experience• Building scalable UIs with UIKit and SwiftUI• Utilizing and integrating apis using REST and GraphQL• Programming using appropriate design patterns and architectures• Writing unit tests to ensure code behaves as expected and meets the appropriate requirements• Gaining exposure to new innovative frameworks, libraries, and technology• Working in a Scrum product development environment

• Worked as a Product Owner to help facilitate the development and delivery of a new feature on a self-serve mobile app• Mapped the user experience while accounting for all possible use cases• Worked with a variety of different stakeholders across multiple different fields to ensure the entire team was aligned on the execution plan• Lead conversations with app developers during the implementation of the new feature• Worked in a Scrum product development environment

• Designed and developed an iOS hyper-casual game application called Paper Purge• Available on the App Store• Built app across multiple different platforms• Created the app using Unity and C#

• Analyzed and visualized big data using data analysis tools and techniques• Collaborated on projects to improve the customer experience• Worked as an E-chat agent to gain exposure to leading-edge contact centers

Toronto, Ontario

• Worked with the Automation Team to create applications that automate tasks• Helped maintain integrity of all on-air services• Installed and commissioned new systems and equipment• Provided support for incoming and outgoing signals on multiple platforms

Markham, Ontario

• Programmed SPI and AOI machines• Designed component trays• Process setup and monitoring• Daily support to all manufacturing processes

Burlington, Ontario

• Responsible for replicating and troubleshooting small scale versions of customer AV routing networks• Provided excellent service and communication when updating product developers on issues I identified while testing their devices• Ensured that defective testing devices were properly returned to the manufacturer and that replacements were received on a timely basis• Created and updated JIRA tickets for all exceptions and issues

Vaughan, Ontario

• Demonstrated leadership in providing on and off-ice training sessions

Vaughan, Ontario

• Provided customers with knowledge and recommendations on sporting equipment

Vaughan, Ontario

• Demonstrated ability to multi-task and provide customer service

Bachelor Of Engineering Science - Besc, Mechatronic Systems Engineering

Activities and Societies: • Events Director in Western Computer Science Undergraduate Society (CSUS) • Western Canadian Italian Awareness.

Bachelor Of Science - Bsc, Computer Science

• Obtaining Mechatronic Systems Engineering degree (BESc) and Computer Science degree (BSc) concurrently