Michael Giddens Email and Phone Number
Charleston, SC, US
Michael Giddens's Location
Charleston, South Carolina, United States, United States
Michael Giddens's Contact Details
Michael Giddens work email
- Valid
- Valid
- Valid
- Valid
Michael Giddens personal email
n/a
About Michael Giddens
Experienced Specialist and Leader with a demonstrated history of working in the financial services, information technology and telecommunications industries and a strong support professional. Skilled in Sales, Banking, Investment Management, Telecommunications, Technology, Law Enforcement, Workplace Safety, Contact Centers, and People Management.
Michael Giddens's Current Company Details
Jpmorganchase
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Vice President, Branch Manager
Charleston, SC, US
- Website:
- jpmorganchase.com
- Employees:
- 213060
Michael Giddens Work Experience Details
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Vice President, Branch ManagerJpmorganchaseCharleston, Sc, Us
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Assistant Vice President, Branch Leader IiTruist Mar 2023 - PresentCharleston, South Carolina, United States• Led branch performance through coaching and managing, driving business development.• Ensured compliance with internal controls, operational procedures, and risk management policies.• Managed human capital including interviewing, hiring, performance reviews, and disciplinary actions. -
Assistant Vice President, Branch Leader IiTruist Aug 2022 - Mar 2023Charlotte, North Carolina, United States• Managed all aspects of assigned Branch(es) at Truist, driving branch performance through leading, coaching, and business development.• Ensured compliance with internal controls, operational procedures, and risk management policies.• Led human capital management including interviewing, selection, hiring, performance reviews, and disciplinary actions.
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Assistant Vice President, Branch Leader ITruist Sep 2021 - Aug 2022Matthews, North Carolina, United States• Led branch performance through coaching and managing teams, driving business development.• Ensured compliance with internal controls, operational procedures, and risk management policies.• Managed human capital including interviewing, hiring, performance reviews, and disciplinary actions.
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Senior Relationship BankerTruist Apr 2021 - Sep 2021Charlotte, North Carolina, United States• Developed and expanded client relationships to provide industry-leading financial solutions.• Conducted consultative conversations to identify client needs and referred them to business partners for growth opportunities.
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Personal Banker Iv - Heritage SuntrustTruist Apr 2018 - Apr 2021Charlotte, North Carolina, United States• Provided industry-leading service by performing routine client maintenance requests, problem resolution, and intermediate sales functions for deposit, credit, and other product lines.• Contributed to meeting or exceeding client service and branch sales goals by offering and selling products, developing relationships, and exercising risk management knowledge.• Actively participated in all components of the Client Engagement Model to enhance customer experience and retention.
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Technical SpecialistApple Aug 2017 - Apr 2018Charlotte, North Carolina, United States• Provided technical support for Apple customers, offering solutions for iPod, iPhone, and iPad devices.• Conducted personal training sessions for new customers to help them with photo, video, and music projects. -
Client Service SpecialistVanguard Jun 2017 - Aug 2017Charlotte, North Carolina• Researched account and transaction records for high net worth clients to resolve discrepancies and provide investment guidance.• Offered basic investment guidance and recommended solutions based on client specific needs.• Maintained client relationships by answering questions and providing documentation on client activities. -
Relationship ManagerBank Of America Feb 2016 - Jun 2017Charlotte, North Carolina• Deepened customer relationships by referring customers to sales specialists and offering financial solutions.• Engaged in daily relationship calling to preselected Bank of America customers for appointments.• Partnered closely with financial center managers to ensure adherence to operational and regulatory policies. -
Retail Sales ConsultantAt&T Feb 2015 - Feb 2016Charlotte, North Carolina• Achieved sales objectives by providing exceptional customer service and promoting products and services for AT&T.• Managed administrative tasks such as customer contracts, inventory management, and processing payments to ensure smooth sales transactions.• Stayed informed on product knowledge, pricing plans, and competitive offers to provide valuable insights to the Store Manager. -
Sales ConsultantAt&T Feb 2013 - Feb 2015Charlotte, North CarolinaSales and retention representative working with AT&T U-Verse, DirecTV, Wireless and Internet services.
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Early Device SpecialistSprint Aug 2012 - Feb 2013Charlotte, North Carolina• Provided support for customers in the first 45 days of purchasing new service or equipment.• Resolved customer problems ranging from routine questions to complex billing issues or technical difficulties.• Identified opportunities to upgrade service for data lines, texting plans, and other devices. -
Bank Officer/Store Manager (Safe) IiWells Fargo Aug 2011 - Aug 2012Charlotte, North Carolina• Managed retail sales and service function to serve customers' financial needs, resulting in increased market share and profitability.• Developed and administered budgets, business development goals, and staffing models.• Trained and coached a successful sales team, leading to improved performance standards and effective staff salary administration. -
Small Business BankerWells Fargo Oct 2010 - Aug 2011Charlotte, North Carolina• Collaborated with bank teammates to provide tailored financial solutions for business clients.• Sold various products and services, including business deposit accounts and payment processing solutions.• Developed strong relationships with clients to understand their specific needs and provide exceptional service.
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Personal BankerWells Fargo Oct 2009 - Oct 2010Columbia, South Carolina
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Communication And Content ManagerTeleperformance, Usa May 2009 - Oct 2009Columbia, South Carolina• Responsible for reporting and tracking of success for each site ensuring full compliance with TP and DirecTV process requirements. • Works closely with the account management team to ensure the proper flow of updates into the Operations team. • Logs and tracks communication flow from Client Services team to Agent level ensuring close loop on all pertinent content. • Creates and maintains a knowledge store of all DirecTV and TP announcements updates and process changes that can be easily accessed by any member of the team. -
Floor SupervisorTeleperformance, Usa Sep 2007 - May 2009Columbia, South Carolina
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Corporate TrainerTeleperformance, Usa Jan 2009 - Mar 2009Columbia, South Carolina
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Quality AnalystTeleperformance, Usa Mar 2007 - Sep 2007Columbia, South Carolina
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Technical Support AgentTeleperformance, Usa Oct 2006 - Mar 2007Columbia, South Carolina
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Senior Loss Prevention ManagerSears Stores May 2003 - Jul 2004Columbia, South Carolina• Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy • Manages the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store. • Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store • Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance. • Knowledgeable in the areas of safety, OSHA and environmental programs, and ensures implementation and compliance in assigned store • Reviews safety inspections on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions. • Recruits, hires, trains, and supervises the Loss Prevention Associates and Leads within assigned store • Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews • Ensures the proper operation and repairs of alarm, EAS and CCTV equipment • Educates and motivates store associates to achieve shrink, workers compensation and general liability goals • Works as a liaison between the store and the criminal justice community • Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level. • Manages and ensures reporting of critical incidents in assigned area of responsibility • Ensures follows-up on required inventories and audits in order to control costs and shrinkage. -
Loss Prevention AssociateSears Stores Nov 2002 - May 2003Columbia, South Carolina
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Automotive Service AdvisorSears Stores May 2002 - Nov 2002Columbia, South Carolina
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Lance CorporalUnited States Marine Corps Jun 2000 - May 2002Camp Lejeune, North Carolina, United States
Michael Giddens Skills
Retail Banking
Retail Sales
Call Centers
Call Center Administration
Loss Prevention
Law Enforcement
Telecommunications
Banking
Management
Customer Retention
Sales
Security
Workplace Safety
Military Operations
Military Training
Customer Service
Leadership
Team Building
Coaching
Team Leadership
Sales Management
Internal Investigations
Fraud Investigations
Vendor Management
Social Media
Customer Experience
Customer Satisfaction
Sales Operations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Keynote
Training
Public Speaking
Apple Pages
Apple Numbers
Apple Products
Cybersecurity
Michael Giddens Education Details
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Psychology -
Navy/Marine Corps Jrotc/Rotc
Frequently Asked Questions about Michael Giddens
What company does Michael Giddens work for?
Michael Giddens works for Jpmorganchase
What is Michael Giddens's role at the current company?
Michael Giddens's current role is Vice President, Branch Manager.
What is Michael Giddens's email address?
Michael Giddens's email address is mi****@****ica.com
What schools did Michael Giddens attend?
Michael Giddens attended University Of Arizona Global Campus, Richland Northeast High School.
What are some of Michael Giddens's interests?
Michael Giddens has interest in Politics.
What skills is Michael Giddens known for?
Michael Giddens has skills like Retail Banking, Retail Sales, Call Centers, Call Center Administration, Loss Prevention, Law Enforcement, Telecommunications, Banking, Management, Customer Retention, Sales, Security.
Who are Michael Giddens's colleagues?
Michael Giddens's colleagues are Miguel Betancourt, Cathy Piper, Yamini M, Thomas W. Sebok, Rajesh Kumar Yadav, Stacey Warden, Kayla Cowin.
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