Michael Giddens Email & Phone Number

Charleston, SC, US

Charleston, South Carolina, United States

• Led branch performance through coaching and managing, driving business development.
• Ensured compliance with internal controls, operational procedures, and risk management policies.
• Managed human capital including interviewing, hiring, performance reviews, and disciplinary actions.

Charlotte, North Carolina, United States

• Managed all aspects of assigned Branch(es) at Truist, driving branch performance through leading, coaching, and business development.
• Ensured compliance with internal controls, operational procedures, and risk management policies.
• Led human capital management including interviewing, selection, hiring, performance reviews, and disciplinary actions.

Matthews, North Carolina, United States

• Led branch performance through coaching and managing teams, driving business development.
• Ensured compliance with internal controls, operational procedures, and risk management policies.
• Managed human capital including interviewing, hiring, performance reviews, and disciplinary actions.

Charlotte, North Carolina, United States

• Developed and expanded client relationships to provide industry-leading financial solutions.
• Conducted consultative conversations to identify client needs and referred them to business partners for growth opportunities.

Charlotte, North Carolina, United States

• Provided industry-leading service by performing routine client maintenance requests, problem resolution, and intermediate sales functions for deposit, credit, and other product lines.
• Contributed to meeting or exceeding client service and branch sales goals by offering and selling products, developing relationships, and exercising risk management knowledge.
• Actively participated in all components of the Client Engagement Model to enhance customer experience and retention.

Charlotte, North Carolina, United States

• Provided technical support for Apple customers, offering solutions for iPod, iPhone, and iPad devices.
• Conducted personal training sessions for new customers to help them with photo, video, and music projects.

Charlotte, North Carolina

• Researched account and transaction records for high net worth clients to resolve discrepancies and provide investment guidance.
• Offered basic investment guidance and recommended solutions based on client specific needs.
• Maintained client relationships by answering questions and providing documentation on client activities.

Charlotte, North Carolina

• Deepened customer relationships by referring customers to sales specialists and offering financial solutions.
• Engaged in daily relationship calling to preselected Bank of America customers for appointments.
• Partnered closely with financial center managers to ensure adherence to operational and regulatory policies.

Charlotte, North Carolina

• Achieved sales objectives by providing exceptional customer service and promoting products and services for AT&T.
• Managed administrative tasks such as customer contracts, inventory management, and processing payments to ensure smooth sales transactions.
• Stayed informed on product knowledge, pricing plans, and competitive offers to provide valuable insights to the Store Manager.

Charlotte, North Carolina

Sales and retention representative working with AT&T U-Verse, DirecTV, Wireless and Internet services.

Charlotte, North Carolina

• Provided support for customers in the first 45 days of purchasing new service or equipment.
• Resolved customer problems ranging from routine questions to complex billing issues or technical difficulties.
• Identified opportunities to upgrade service for data lines, texting plans, and other devices.

Charlotte, North Carolina

• Managed retail sales and service function to serve customers' financial needs, resulting in increased market share and profitability.
• Developed and administered budgets, business development goals, and staffing models.
• Trained and coached a successful sales team, leading to improved performance standards and effective staff salary administration.

Charlotte, North Carolina

• Collaborated with bank teammates to provide tailored financial solutions for business clients.
• Sold various products and services, including business deposit accounts and payment processing solutions.
• Developed strong relationships with clients to understand their specific needs and provide exceptional service.

Columbia, South Carolina

Columbia, South Carolina

• Responsible for reporting and tracking of success for each site ensuring full compliance with TP and DirecTV process requirements.
• Works closely with the account management team to ensure the proper flow of updates into the Operations team.
• Logs and tracks communication flow from Client Services team to Agent level ensuring close loop on all pertinent content.
• Creates and maintains a knowledge store of all DirecTV and TP announcements updates and process changes that can be easily accessed by any member of the team.

Columbia, South Carolina

Columbia, South Carolina

Columbia, South Carolina

Columbia, South Carolina

Columbia, South Carolina

• Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy
• Manages the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store.
• Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store
• Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance.
• Knowledgeable in the areas of safety, OSHA and environmental programs, and ensures implementation and compliance in assigned store
• Reviews safety inspections on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions.

Columbia, South Carolina

Columbia, South Carolina

Camp Lejeune, North Carolina, United States

Bachelor Of Arts - Ba, Psychology

Diploma, Navy/Marine Corps Jrotc/Rotc

Activities and Societies: NJROTC Commander