Michael Gingras Email & Phone Number

GMAC MORTGAGE / OCWEN LOAN SERVICING, Coppell, TX 2011 – PresentRelationship Manager Responsible for managing portfolios of over 150 GSE and non-GSE loans on a daily basis through direct contact and correspondence.Execute permanent modifications and provide long-term follow up to ensure loans continued to perform in current state with continued payments or liquidation options as necessary.Consistently exceed goals and matrixes set by management such as maintaining an over 98% quality average.WELLS FARGO BANK, Flowermound, TX 2010 – 2011Personal Banker Managed and directed service and sales of tellers.Worked closely with branch and district managers to develop and implement service, sales, profit, and marketing plans.Assisted with leading branch to a top three spot in district in regard to customer service scoresENTERPRISE HOLDINGS, Denton, TX 2006 – 2010Branch Rental Manager (2008 – 2010)Led branch performance to within the top five regional branches in regard to sales and service.Continued to increase branch operational profits by 50% each month.Supervised daily training and coaching of branch staff while making recommendations regarding employee performance appraisals, hiring, and discipline of employees in branch.Management Trainee / Assistant Manager (2006 – 2008)Directly managed twenty full-time employees and ten part-time employees. Involved with fleet management of a fifteen hundred car branch on a daily basis.Top performer in the region in regard to customer service, growth, sales, and operating profit.Won “JD Power and Associates” award for customer service in both 2007 and 2008.

Listed skills include Mortgage Lending, Sales, Portfolio Management, Credit, and 5 others.

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  University Of North Texas

  Marketing