Michael Gipson Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Bellevue, Washington, Us

Dallas, Tx, Us

Bellevue, Washington, Us

Plano, Tx, Us

Made contact and held good standards with client program mangers to gain access to available/open medical needs and valuable onboarding information.Maintained and updated a list healthcare positions on an internal job board system.Cross trained co-workers on candidate submissions to client portals.Held training classes to connect with a higher volume of employees to generate a faster and more efficient way of producing submittals.Built reports on productivity and end of day statuses, created interview to offer reports that were sent directly to upper management.Talent Advisory Coordinator:Built / Modified and corrected candidates resume using their original Word Document or verbal copy. Collected all legal documentation (Certifications, Licenses, Background Checks etc…) needed to present a candidate to client’s standards and expectations. Worked along with other recruiters to manage full profiles created for nurses and technicians, prior to sending them to a client before the interview process. Client Advisory Coordinator:Successfully tracked individual submissions of healthcare professionals’ applications into various Vendor Management SystemsManage and maintain company job board for all divisions Add, modify, and remove job orders from multiple Vendor Management Systems, over a few hundred transactions dailyCoached and trained new associates on all aspects of data entry job dutiesTeam lead for offshore data entry team, consisting of 8 team members Verify and upload candidates’ compliance documents to their file Chosen to be and individual contributor to StaffDNA (sister company) assisting with professional leads by entering them into the databaseConsistently achieved and exceeded set deadlines on entering leads in the system Talent Advisory Assistant:300+ Outbound calls per day generating leads for the Senior Talent Advisors, assisting them to surpass their weekly and monthly goals.

Cambridge, Ontario, Ca

Quickly promoted from Emergency Dispatch Operator to Customer Service in the role of a Custom Home Services Resolution ExpertDaily High Priority Accounts were amongst my greatest challenge and accomplishments, the CHSR Team was the final resolution team for VIP clients, working closes and hand in hand with billing, installment managers, and installment technicians. Consistently met and exceeded all quality and productivity standardsResponded to telephonic calls within seconds for alarms, false alarms, as well as outbound calls to ensure safety, and conduct alarm system testingProblem-solving with customers regarding their issues and questions Excelled in keeping the customer database updated and reflecting any change in demographics or alertsConducted calls to police departments citywide for responder information, and updating the police officer's findings while in the home or on the property of a resident

Armonk, New York, Ny, Us

Managed a high volume of daily inbound and outbound callsInteracted with customers to provide insight and information responding to their inquiries and concerns about quality of product and services renderedSuccessfully resolved 85% of customer disputes and entitlement discrepancies, utilizing several databases and applicationsAssisted in collections support and received invoices due to repairs of equipment purchased

High School Diploma

Education record

Education record