• Created a Java program to compare the contents of an Excel file with a compressed file structure and an existing separate file structure and it adds additional information to the Excel file for use as input to another program• Refactored a Java program used to generate reports from a PostgreSQL database to automatically generate a Tab Separated Value Report• Reconfigured existing virtual machines’ storage to use RAM disks to improve overall network performance in a data center • Enhanced the current functionality of several applications on the EASA platform per customer specifications.• Created a new EASA application that integrated Matlab and Java programs. • Receive, prioritize and resolve all user issues by either resolving the incident or directing the user to the appropriate party to resolve their issue • Configured Apache, with OpenID Connect, and PostgreSQL for the migration of an existing PHP application from Windows to Linux.• Assisted in the planning and execution of the migration from exiting network attached storage to a new storage appliance, including data migration and new file and folder security.• Monitor and complete access requests generated via custom workflow.• Coordinate with other teams to maintain integration between a Salesforce database, Informatica job and PostgreSQL database.

• Receive, prioritize and assign all user issues with the customer application• Converted existing Oracle databases into PostgreSQL and administer the PostgreSQL database containing all customer data in both the Production and staging environments• Converted existing Java programs to interface with PostgreSQL • Transitioned the Production and staging EASA based application environments from its existing datacenter into a new virtual compute cluster and assisted in upgrading the platform to increase stability and uptime• Debug and update current applications which include VB Scripts, Visual Basic for Applications Macros, Batch files, EASA Applications, Java programs and SQL statements• Maintain the compute cluster by creating and implementing scheduled scripted tasks written in Batch files and PowerShell• Provide real time monitoring of the compute cluster by administering a Nagios XI server• Created a new EASA application and its Java backend to provide reporting for different types of simulation data based on data type and user role assignment

• Act as the North American Subject Matter Expert for the assigned account’s Service Desk • Provide both level 1 and Level 2 support of hardware, operating systems, Microsoft Office and other commercial off-the-shelf applications • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Assist Level 1 agents supporting the account with procedural and technically issues.• Attend meetings with management to address current and possible problem areas. Give input to develop possible solutions, and act on solutions developed.• Provide new and update existing technical and procedural documentation.• Provide primary account specific training to agents on the supported account.

Provide both level 1 support of hardware, systems, sub-systems and/or applications for customers and/or employees. Supervise agents who obtain and deliver requests for hardware and software support.Review call logs to pinpoint possible problem areas that should be addressed by team.Attended management meetings to address current and possible problem areas. Gave input to develop possible solutions, and acted on solutions developed.Oversee day to day operations of the phone technical support team including scheduling, ticket management and corresponding with upper management to update on teams daily progress.Provide input for possible updates to help files so that they contain proper procedure.Provide training of overflow agents on the account.

Technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answer basic questions about installation, operation, configuration, customization, and usage of assigned products. Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Greet customers and provide any assistance or information requestedProvide additional support to the staff and management as required

Converted an existing BASIC program into Visual Basic while implementing a GUI with graphing capabilities.