• Defined product roadmaps and prioritized features for healthcare platforms, aligning clinical needs with technical feasibility to deliver high-value digital health products like Cal-MAP, Next Mission, Women Warriors, and GritX.• Managed end-to-end implementation processes, including requirements gathering, sprint planning, testing, and product launches, ensuring scalable solutions with a focus on user adoption. Implemented comprehensive Agile workflows, ensuring compliance with DHCS, CDE, and other regulatory bodies.• Partnered with cross-functional teams to design, develop, and deploy Cal-MAP, a Salesforce-based care coordination platform. This product was developed for California's Child Youth Behavioral Health Initiative in partnership with the Department of Health Care Services (DHCS), integrating modular system design, compliance frameworks, and stakeholder engagement to ensure scalability and operational efficiency. • Directed the design, development, and launch of "The Emotionally Intelligent Bot," an AI-driven digital therapeutic chatbot integrating natural language processing to deliver personalized interventions, recognized as valuable institutional IP through UCSF Innovation Ventures.• Designed and launched GritX.org, a digital platform for K-12 schools in partnership with the California Department of Education (CDE), conducting statewide training sessions and fostering adoption in underserved communities.• Navigated funding and regulatory requirements (HIPAA, IRB, DHCS) for digital health projects funded by government and non-profit organizations, ensuring adherence to privacy, security, and reporting standards• Produced technical documentation, user manuals, and training guides to streamline implementation and operational efficiency. • Analyzed KPIs and data insights to continuously optimize platform performance and align with organizational objectives.

• Collaborated with clinicians, researchers, and engineers to define technical requirements and develop feature roadmaps for telemedicine tools.• Implemented a novel behavioral health intervention using NLP tools, contributing to a peer-reviewed publication on posttraumatic growth outcomes.• Migrated telehealth services to modern platforms, enhancing scalability and usability for diverse healthcare environments.• Applied Agile methodologies to streamline workflows, resulting in faster delivery and increased team productivity.• Conducted post-implementation reviews and feedback sessions, identifying actionable improvements to refine future iterations.• Served as the webmaster, managing the CMS, overseeing content uploads, design changes, plugin integrations, and performance metric.• Developed a framework for telemedicine courses, integrating research findings and technical tools to enhance learning outcomes.

• Streamlined Research & Study Operations workflows by documenting and optimizing processes for invoicing, contract amendments, and change requests, reducing turnaround times and fostering team alignment and clarity.• Collaborated with engineering teams to prioritize and resolve high-impact client feature requests and bugs, delivering solutions for prominent clients such as Colgate, L'Oréal, American Heart Association, and Pfizer, resulting in enhanced client satisfaction.• Redefined IRB submission workflows and participant-facing content processes by coordinating cross-functional teams (Research Operations, UX, Content) to implement scalable and compliant solutions.• Improved knowledge sharing through the creation of user-centric documentation in Confluence and Lucidchart, significantly reducing onboarding time and increasing operational transparency.• Drove Agile project execution using Smartsheets and Jira to manage deliverables, track progress, and ensure on-time delivery of client-requested features and internal documentation.• Aligned technical execution with strategic goals, demonstrating adaptability in managing diverse stakeholder priorities and delivering measurable impact for top-tier clients.