ServiceNow• Business Analysis, testing, and UAT coordination of new and existing business processes in ServiceNow• Owner of Data and Integrations for the ServiceNow platform• Owner of IT provisioning processes driven by HR and Payroll business processesvFire• System Administration of vFire and the customer facing portal for the department• Business Analysis, development, testing, and deployment of new business processes and modification of existing business processes… Show more ServiceNow• Business Analysis, testing, and UAT coordination of new and existing business processes in ServiceNow• Owner of Data and Integrations for the ServiceNow platform• Owner of IT provisioning processes driven by HR and Payroll business processesvFire• System Administration of vFire and the customer facing portal for the department• Business Analysis, development, testing, and deployment of new business processes and modification of existing business processes in vFire and the customer facing portal Show less

• Planning, analysis, design, development, testing, and deployment of vFire solutions for clients • Workshops and training for clients remotely and on site• Technical projects involving regular communication with the client, and liaising with Alemba Engineering, Consulting, Support, Product Management, Sales, and Management• Projects involved Incident, Workflow, Change, Configuration Management, Knowledge Management, Service Level Management, integrations with vFire connectors, and… Show more • Planning, analysis, design, development, testing, and deployment of vFire solutions for clients • Workshops and training for clients remotely and on site• Technical projects involving regular communication with the client, and liaising with Alemba Engineering, Consulting, Support, Product Management, Sales, and Management• Projects involved Incident, Workflow, Change, Configuration Management, Knowledge Management, Service Level Management, integrations with vFire connectors, and dashboard integrations Show less

• Delivered a system integration of vRealize Automation and ServiceNow as a scrum master. I was responsible for facilitation of all scrum meetings, reporting progress and risks to leadership, breaking down requirements into user stories for engineering, and demonstrations to stakeholders• Functional testing and automation for a new SaaS platform with demo, trial, and paid service offerings as a quality engineer

• Delivered a system integration, new features, and bug fixes for an ITSM tool and an enterprise cloud management tool. • Functional testing and automation of infrastructure requests with governance, and ITSM processes, to deliver high quality software that fulfilled business requirements set by product management.

• Functional and backend testing of transfers and bill payments for Netbank, an online banking platform, as a contractor at Commonwealth Bank of Australia. I created test cases for new features, traced tests to requirements, and executed these tests during the deployment window into production.