Balto is a startup in the contact center space. We created the Conversation Intelligence Platform comprising of multiple products: Real-Time Guidance, Real-Time Coaching, Real-Time QA, & Real-Time Note Taker. Our platform has guided over 200 million calls to date & we are the industry leader in this growing space.*Responsible for our product, engineering, data science & InfoSec teams*Grew our R&D dept from a group of 10 individuals to a collaborative team of over 50 people spanning Engineering, SREs, InfoSec, Product, & UX *Installed new agile practices with a commitment rate of over 90%*Instrumented platform with Datadog creating transparency into metrics & monitoring that both empowered our engineering & customer success teams *Led build & GTM for 2 new products Real-Time Coaching & Real-Time QA generating over $1M in ARR in 3 months*Set up a support process that scaled with our growing organization, allowing us to spread support out to all engineers creating a healthier work environment*Took part in multiple leadership off-sites to set strategic alignment across our company*Organized an integrations team that created a framework that allowed us to bring implementations down from 4 months to days, with engineering effort no longer needed to bring up new clients*In coordination with our SREs, we moved services from bare metal to containers and created a scalable processing framework that dynamically scaled with traffic allowing us to reduce AWS costs by more than 50%*Built out our Speech, Language, and Processing team of ML, ASR, & NLP engineers that have built intent based NLP models which improved accuracy and lowered recall on our core Real-Time Guidance product.*Launched Spanish Balto in under 3 months creating a new revenue stream for the company *Launched multiple generative AI products including Real Time Note Taker & BaltoGPT in under 3 months

Balto is the #1 Real-Time Guidance platform. Powered by AI, Balto helps contact center teams increase conversions, deliver an exceptional customer experience, and decrease ramp time. Want to learn more? Go to https://balto.ai.

Advisor for Jump Capital's Impact Platform providing strategic counsel to Jump's investing team and broad array of portfolio companies.

Convr is a startup in the InsureTech space. We created the d3 Underwriting Platform to help underwriters make decisions faster and evaluate risk with all necessary data in one place. Our platform allows underwriters to save :me, increase productivity and make better decisions. We handle 1000’s of data sources to provide a comprehensive profile assessment on 100Ms of companies in the U.S and turn unstructured data into structured data.As a member of the Convr leadership team I led our organization to become more scalable through better development processes, increased importance on quality, and ensured our technology could scale with both our organization and our customers. I was responsible for engineering, data, quality, automation, DevOps, security, and our agile processes. I put forth a 30-60-90 plan that provided big wins for our company including unifying our roadmap between customer success, engineering, and product, improved agile practices that increased our velocity, new layers of automated testong that increased our product stability, democratized our data allowing our customer success team to have insights into our usage metrics and application data. I also evaluated our organization and teams’ structures to align our resources around products and gave people clear ownership and accountability over what they own, creating an ownership culture that produced measurable results.Technologies: mainly open source technologies; Python, Kala, Elasticsearch, Redis, MySQL, Micro-service architecture, Influx, Docker, Etc.

DAIS Technologies is a startup in the InsureTech space. We created the “Internet of Insurance” a marketplace where agent and carriers can transact business with less friction. We are created an insurance platform that automates agent and carrier workflows that allow them to solve problems in a more performant and scalable way.* Responsible for all thing’s technology; engineering, data, quality, automation, DevOps, security, agile, product and UX* Made dramatic improvements in velocity predictability, over 100% greater, as well as reduction in defects, a 3X decrease* Doubled the size of our co-located team while enhancing culture and collaboration* Working with HR; we standardized quarterly goal setting and continued to take steps from startup to software company* Launched multiple products and created roadmaps to give customers and team members clarity on our progressTechnologies: mainly open source technologies; Java, Kala, Elasticsearch, Postgres, Micro-service architecture, React, Influx, Spinnaker, Kubernetes, Etc.

* Led architecture, requirements creation, and delivery of Uptake’s Data Platform
* Grew multiple managers and leaders to deliver large projects
* Key contributor to sales and investment opportunities where I helped in a sales engineering role
* Took part in multiple leadership classes and courses to continue to refine my leadership skills* Technical leadership and management of 100+ engineers

* Helped grow company from 5 people to over 750 in less than 3 years; helped organization with programs around hiring, on boarding, and training* Led cross functional innovation team that created proof of concepts with lots of ideas and technology being adopted by the organization* Led architecture group responsible for best practices, R&D, solving big data scaling issues and running data science at scale * Sold, designed and ultimately led a small group of engineers within a 100-day window to secure a contract worth 9 figures

Relatvity an e-discovery application for managing large volumes of electronic evidence during litigation or investgationsI was a leader and engineer within an agile team responsible for making our application more scalable and performant. Working on a project using Elasticsearch to store documents in a distributed system that would remove the limitations and cost SQL Server put on our platform. Our team created search grid which was a project to allow multi-threaded searching over multiple smaller indexes instead of 1 large index, gaining over 100% percent searching performance improvements. My teams won multiple hack-a-thons that allowed our ideas to be implemented into our production software including favorites, quick search, Google style analytics, and smart agents. I helped our company double in size over my time there by contributing to our hiring, training, and leadership courses.Technologies: .NET 4.5, VB.NET, C#, SQL Server 2012, Elasticsearch, JQuery, dtSearch, and Mercurial