Michael Goncalves Email & Phone Number

Greater New York City Area

• Developed service standards and training manuals for all food and beverage employees• Responsible for scheduling, ordering, inventory, and maintaining relations with vendors• Created an organized more efficient process for the bar and food service.• Receiving and closely monitored floor stock, ensuring inventory was compliant with invoices• Collaborated with staff to provide excellent service to satisfy member inquires and needs• Each year assisted on surpassing the $1,000,000 revenue goal for beverage sales

• Assisted with store inventory, merchandising and display organization• Interacted with customers and assisted with merchandise selection to promote daily sales• Recognized for excellent customer service for 5 consecutive months• Developed, assign and monitor sales goals for retail personnel