Developed and implemented strategies to ensure cost-efficient operations.Facilitated the development of staff by providing training, coaching, and feedback.Managed daily workflow of team members to meet organizational goals.Analyzed financial data to identify trends and areas for improvement.Monitored customer complaints and provided timely solutions to improve customer experience.Maintained accurate records of employee attendance and payroll information.

Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.Escorted guests to seating area, furnished menus and highlighted daily specials.Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.Supported store manager by implementing directives, coaching employees and resolving front-line issues.Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.Kept store inspection ready with consistent oversight of daily team activities and workflows.

Trained in wine and liquor service in order to provide full and positive experiences to guests.Provided guests with information about menu items, made suggestions and took orders.Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.

Operated POS terminals to input orders, split bills and calculate totals.Cleaned tables and chairs to prepare dining area for next customers.Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.Displayed enthusiasm and knowledge about restaurant's menu and products.

Delegated daily tasks to team members to optimize group productivity.Directed and led employees, supervising activities to drive productivity and efficiency.Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.Collaborated with host, bus person and cook to serve up food and beverage options.Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Lead and direct canvassing team to ensure successful completion of assigned tasks.Resolve customer complaints or queries promptly and efficiently, escalating as appropriate where necessary.Maintain a positive attitude towards customers at all times; serve as an ambassador for the organization.Attend relevant conferences and workshops related to canvassing topics; keep up-to-date on industry trends.