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Mentoring leaders in fulfilling their potential. Additionally using many years of experience to provide clients with strategic and pragmatic advice with an emphasis in leadership, business strategy, operations, all aspects of IT, making data a source of competitive advantage and digital transformation. I am currently advising 4 clients where I am engaged in most aspects of their business. I am, in addition, a Board member for 2 of the organizations. During my executive life I led large teams, always oriented on the delivery of the critical capabilities needed to drive overall business performance. This included delivering digital transformations, £multi-million cost reduction initiatives whilst simultaneously sustaining service levels, growing revenue through data analytics and improving the customer experience.
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DirectorThinking OperationsLondon, Gb
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Board Member And AdvisorAugment Risk Jul 2023 - PresentMiami, Us -
Board MemberMission Underwriting Managers, Llc May 2021 - PresentScottsdale, Az, Us -
Board MemberAccelerant Holdings Apr 2021 - PresentAtlanta, Us -
DirectorThinking Operations May 2020 - PresentMaking a difference to clients in the following ways:• Becoming an Advisory Board member• Mentoring leaders including CEOs, IT Directors, Operational Directors • Critically assessing Digital, Cloud transformation programmes, Operational activities• Being part of a due diligence deal team for target acquisitions, specialising in operational and IT aspects
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Group Chief Operating OfficerBrit Insurance Sep 2018 - Apr 2020London, GbBrit is a market-leading global specialty insurer and reinsurer, focused on underwriting complex risks. It has a major presence in Lloyd’s of London. Responsible for operational health of the company, making IT a source of competitive advantage, enhancing productivity and enabling innovation. Significantly progressed the digital agenda with an emphasis on electronic distribution and process design. Accomplishments include driving the migration and transition of IT services to the Cloud, improving transaction processing in 2 key high volume areas, implementing a state-of-art data lake that will enhance Brit’s ability to use data as a differentor, significantly improving the outsourcing relationship and commercials with a critical partner.Additionally led and chaired an industry initiative to digitise trading information, which was an integral part of the Lloyd's of London modernisation efforts. -
Chief Operating OfficerTalbot Underwriting Ltd Jan 2015 - Jul 2018London, GbTalbot is a specialist Lloyd's of London insurer employing c 500 people, which is owned by AIG. As COO I was accountable for managing day to day service, IT, claims and sales effectiveness. I was responsible for change-related activities and am leading a progressive agenda to further professionalise the Operations and IT disciplines and processes, focused on ensuring the business is as nimble, responsive and efficient as it can possibly be. -
DirectorThinking Operations Limited May 2014 - Apr 2015Established Thinking Operations, a consultancy service which works to professionalise corporate Operations and IT functions. The emphasis is on enabling organisations to deliver sustainably superb service levels whilst simultaneously improving their expense ratio. Thinking Operations is founded on over 20 years’ experience in successfully leading organisations through significant periods of operational and IT change with a focus on service transformation. We are able to assess the level of operational maturity of companies which in turn highlights areas that will bring greatest operational and IT benefit to organisations based of their business strategy. Thinking Operations specialises in the Insurance, Card Payment and Employee Benefit industries.
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Group CooHiscox Jun 2008 - Apr 2014Hamilton, BmFTSE 250, insurance specialist with c1,500 people serving clients in 9 countries.As Group COO for Hiscox I have defined and led the transformation of operational and IT capability (people, systems and processes) to deliver excellent client service at competitive expense ratios. During a period of very high growth in business volumes, I led a team of 10 direct reports to professionalise all Operational and IT disciplines, significantly improving expense ratios and enabling growth. I built the team, transformed the operating model, and instigated new Operations and underwriting processes, roles, tasks, and locations/team configurations. -
Aon - 2 Chief Operating Officer Roles; Pensions Admin And BrokingAon Jun 2003 - May 2008London, GbSpent 2.5 years turning around Aon's pension administration business, from making significant losses to substantial profit. Importantly I put in place a business model that was fit for sustained growth and profitability.Spent the second 2.5 years in Aon's broking division leading the Client Service function. I successfully signifcantly reduced the cost base and met regulatory obligations whilst maintaining service to clients -
Various General Manager And Director Roles In Customer Servicing, Operations And OutsourcingAmerican Express 1988 - 2002New York, Ny, UsWorked at at Amercian Express for 14 years in several roles. Progressed rapidly from MBA entry program to successively larger change leadership roles in IT, Customer Service, New Product Development and Outsourcing. My last role was creating and launching a 3rd party outsourcing business which made a profit within its first year. -
VpAmerican Express 1988 - 2002New York, Ny, Us
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VpAmerican Express 1988 - 2002New York, Ny, Us
Michael Gould Skills
Michael Gould Education Details
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Harvard Business School
Frequently Asked Questions about Michael Gould
What company does Michael Gould work for?
Michael Gould works for Thinking Operations
What is Michael Gould's role at the current company?
Michael Gould's current role is Director.
What is Michael Gould's email address?
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What is Michael Gould's direct phone number?
Michael Gould's direct phone number is (866) 283*****
What schools did Michael Gould attend?
Michael Gould attended Harvard Business School.
What skills is Michael Gould known for?
Michael Gould has skills like Business Transformation, Change Management, Risk Management, Business Process Improvement, Business Strategy, Program Management, Strategy, Leadership, Insurance, General Insurance, Coaching, Financial Risk.
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