Michael Grace Email & Phone Number

Coon Rapids, Minnesota, United States

Eden Prairie, Minnesota, United States

• Accounts Payable Specialist/department trainer​​​
• Process utility payments using Quickbooks for existing utility accounts.
• Research payment issues regarding utility accounts to ensure payment files are accurate.
• Communicate with utility companies regarding billing discrepancies.
• Generate missing/late bills to obtain tally on what bills have not been received by utility companies.
• Generate weekly invoices for clients to be paid for utility bill payments.

St Paul, Minnesota, United States

• Processed bank deposits and balanced books on a regular basis
• Processed accounts payable to ensure invoices paid in a timely manner
• Pulled aging reports to ensure outstanding customer balances collected on
• Provided back up support to customer care to ensure orders entered and processed
• Assisted current and potential clients sign in and access live and on demand webcasts
• Reviewed webcast content before it gets communicated and released to facilitator

• Process accounts receivable as payments come in
• Review unapplied payments with collections to ensure payments applied correctly
• Notify customers/collections of overpayments and underpayments as needed
• Research payments and negotiations to ensure payment agreements met
• Process bank deposit and reconcile statements to ensure proper balancing
• Monitor online banking accounts to process payments made by ACH and Bank Wire’s

Minneapolis

• Answer incoming calls regarding billing and payments
• Provided excellent customer service to potential and existing customers
• Scheduled disconnections and reconnections of gas service as needed
• Troubleshoot system issues to accommodate field techs for customer concerns
• Assisted in re-writing departmental procedures as it pertains to training

Mankato, Minnesota, United States

• Answered incoming calls daily to ensure call volume decreases
• Used patience and wisdom to de-escalate calls as necessary on a regular basis
• Provided excellent customer service to existing and potential customers
• Used effective listening skills to identify opportunities to service customers as needed
• Assisted in classroom training, as well as on the floor training of new reps
• Effectively trained new procedures as set forth by management to existing reps

Atlanta, GA

• Reviewed submitted invoices by adjusters to confirm proper billing practices followed
• Approved and/or deny billing based on contractual agreements
• Revised bills as needed per corporate agreement
• Communicated with District managers to ensure proper coding from adjuster