Michael Graeber Email & Phone Number

Wpafb

• Conduct technical support and administration on Exchange 2010 platforms in a migrated AFNET environment, and Exchange 2003 support in an AFMC environment, providing support to four large multi-clustered data centers and seven stand alone sites supporting more than 145,000 users.• Manage all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.• Implement and administer systems according to business requirements and industry best practices to ensure the stable, secure operation of enterprise networks.• Interface with costumers, business owners, management, IT service providers and vendors, and serve as top-level escalation point for technical support incidents for Windows, Blackberry, and other business systems.

Wpafb

• Administered various network platforms, including Exchange 2003 in an AFMC environment; managed the operation and configuration of all hardware and software resources.• Worked as the primary point-of-contact for all relevant technical issues associated with the Exchange Server 2003 platforms.• Performed administrative tasks according to business and customer requirements while managing strong customer relationships through effective delivery of technical support services.

Dayton, Ohio

• Installed secure company wide client server network replacing outmoded mid-range system, including Windows, SQL, Firewall, and Active Directory.• Supported Dell server environment.• Implemented Exchange, progressing from 5.5 to 2003.• Implemented enterprise wide anti-virus solutions (CA & Trend Micro).• Implemented and supported Blackberry Server.• Created and maintained backup schema utilizing Veritas software.• Installed and configured external SPAM filter. • Developed over all Information Systems directions and objectives.• Evaluated, selected, installed, and implemented SQL based ERP system, including 3 major upgrades. Trained all users in usage and software capabilities.• Implemented, maintained, and trained users for internal Sharepoint Site.• Implemented and supported SQL based CRM package (SalesLogix).• Implemented two telecommunication systems including VOIP, auto attendant, and voice mail.• Supported Quality Manager in acquisition and maintenance of ISO certification.• Promoted to Manager of Information Systems.• Integrated two remote subsidiary divisions into existing MIS environment.• Assumed additional temporary responsibility as Inventory Control Manager restoring accuracy and control to inventory and related processes.• Performed major upgrade of ERP system which introduced significant features for the improvement of Engineering and Production departments. Trained all users.• Created first corporate web presence which immediately produced new inquiries and orders.• Completed implementation of first ERP system. Trained all users and guided them toward elimination of all manual systems.• Wrote Work-in-Process inventory control system which increased accuracy and reduced annual reconciliation from one month to one day.• Supervised all annual and semi-annual physical inventories including data control, and floor supervision. Was able to reduce time required and personnel required.

Bachelor Of Arts (B.A.), Philosophy

Mba, Information Systems & International Business