Michael Graeber Email & Phone Number

Wpafb

• Conduct technical support and administration on Exchange 2010 platforms in a migrated AFNET environment, and Exchange 2003 support in an AFMC environment, providing support to four large multi-clustered data centers.
• Manage all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.
• Implement and administer systems according to business requirements and industry best practices to ensure the stable, secure operation of enterprise networks.
• Interface with costumers, business owners, management, IT service providers and vendors, and serve as top-level escalation point for technical support incidents for Windows, Blackberry, and other business systems.

Wpafb

• Administered various network platforms, including Exchange 2003 in an AFMC environment; managed the operation and configuration of all hardware and software resources.
• Worked as the primary point-of-contact for all relevant technical issues associated with the Exchange Server 2003 platforms.
• Performed administrative tasks according to business and customer requirements while managing strong customer relationships through effective delivery of technical support services.

Dayton, Ohio

• Installed secure company wide client server network replacing outmoded mid-range system, including Windows, SQL, Firewall, and Active Directory.
• Supported Dell server environment.
• Implemented Exchange, progressing from 5.5 to 2003.
• Implemented enterprise wide anti-virus solutions (CA & Trend Micro).
• Implemented and supported Blackberry Server.
• Created and maintained backup schema utilizing Veritas software.

Bachelor Of Arts (B.A.), Philosophy

Mba, Information Systems & International Business