Michael Grandy Email & Phone Number

Mississauga, Ontario, Canada

Simcoe Place

Toronto, Canada Area

Provide Sr. level oversight to large scale enterprise Client Communications Management solution implementation projects for clients in the financial and healthcare industries. Develop and deliver comprehensive training workshops for client, partner and internal recipients located across North America and Europe. Engage in review of existing and proposed.

Provide management and support services in the delivery of Integrated Storage, Hosted Solutions and Disaster Recovery solutions

Manage the operations of the TSS group which included Service Desk call center, PC Deployment, IT Procurement, IT Training, and Desk side Support teams.(June 2008 to Nov 2010) (Dec 2008 to Present)Duties include but were not limited to: Manage day to day delivery of service and support to the businessAnalyze TSS processes and implement changes to enhance.

Main activities:As a Sr. Consultant provide leadership and expertise on a variety of client projects including remote access/VPN delivery, application/server consolidation, Terminal services deployment including Propalms TSE software, network infrastructure design and implementation, network baseline and analysis, 2nd and 3rd level support to all client.

Main activities:As part of the Sr. Systems Support Group provide 3rd level support to Help Desk supporting global infrastructure including network and systems related issues. Administrate Active directory and exchange 2003 environment. Support the implementation of new applications and network upgrades including call centre management software and server.

Main activities:Conduct business impact analysis within various business units in multiple locations of CIBC in the Toronto area as part of a Windows XP implementation pilot project. Review staging and deployment process and make recommendations based on results of business impact analysis. Ensure implementation process and final image comply with CIBC.

Main activities:Work as part of the Active Directory rollout group to complete upgrades and configurations of existing infrastructure including migration from win9x to Windows XP/Windows 2000 pro / Windows 2003 advanced server and Windows 2000 Terminal server. Design and propose new-switched Ethernet infrastructure topology(Catalyst 6509). Migrate existing.

Responsible for all aspects of IT. Implement desktop and server hardware/software upgrades for multiple locations including WinNT, Win2000 Pro and Win2000 Advanced Server. Design and implement network extensions and upgrades. Work with vendors to design and implement secure wide area connectivity between multiple locations in Ontario (Hardware/Software.

Main activities:Design and implement security enhancements related to Internet access and remote access VPN including Checkpoint Firewall-1, Cisco ACS and Real Secure intrusion detection. Conduct regular penetration testing using Axent Technologies Net-Recon. Review current security policies, identify critical systems and external access points and draft.

Lead a project team through development and implementation of a corporate remote access solution (Worldcom Global Remote access). Act as technical lead to develop and propose a new remote access solution to utilize Internet and VPN technology to offer global remote access. Specific requirements include mainframe access, Lotus Notes, Shared LAN drives.

Propose and implement network management projects including network management software (Spectrum Enterprise Management Software), change control standards, and problem escalation procedures. Work with Disaster Recovery project lead to define and implement critical monitoring processes. Perform network baseline analysis and propose recommendations for.

Propose and implement projects including company software standards and remote access to network using Windows 95 dial-up connections. Provide recommendations for new technology and business processes including file access and network security. Provide third level support to helpdesk analysts for approximately 600 users.

Plan, test and implement operating system conversion from Windows NT 3.5.1 to Windows 95. Configure NT servers for wide area communications and multiple domains. Re-design and implement secure dial-in access based on corporate security mandates. Configure Windows 95 security policy for all local users, and compile a business process analysis report.

Perform analysis of existing network architecture and configuration. Implement new security features and dial-up networking. Provide report of recommendations for future upgrades and expansion. Network environment consisted of two NT servers, 25 win95 and NT workstations on a 10base-T segment with one Cisco router and one ISDN connection to SAP Canada.

Provided second level technical support for 600 users as part of the IT support group. Responsibilities included Network troubleshooting Hardware/Software installs, testing and compilation of company technology standards. Planning and implementation of Windows NT and Windows 95 rollout to customer support group of 200 users and Windows 95 rollout to all.

Coordinate and implement installation and configuration of small network in a 10-base-T/ Windows 95 Peer-to-Peer environment. Install/support new equipment and software as well as Internet access.

Project implementation including hardware and software rollouts, technology standards testing and benchmarking, technical documentation and general hardware/software/network support in 10-base-T environment running Netware 3.12 and Windows 95.

Network support and analysis, software/hardware support in a 10-base-T environment running Netware 3.12, Windows 3.11 MS Office and Lotus Notes. Systems migration to Windows NT. IP database development/maintenance and installation/support of video conferencing using Intel Proshare.

Coordinate and implement the installation of a PC-based computer lab including cabling and hardware/software installation. PC's were required to have multiple platform access including video conferencing capabilities, UNIX, Mainframe, multiple redundant WAN connections and dial-in access as part of the Canadian business contingency planning project.

Provide network, hardware and software support to customer sites using a variety of network platforms including Netware, Lantastic and Banyan Vines in both Token Ring and Ethernet environments.

Extensive network analysis using Sniffer/Sun Netmanager. Performed baseline network analysis and provided recommendations to outline problems/solutions to management. Provided network, Windows 3.11, MS Office and Macintosh support to 1500+ users.

Network, hardware/software support for 1200 users and Rogers Cantel. Hardware/software diagnostics and installation and network troubleshooting in a 10-base-T, Netware 3.12 environment.

LAN troubleshooting, monitoring and analysis. Network statistics and report generation, application, documentation and updating of topology drawings. Second line UNIX support. Network device configuration/administration and installation including cabling (Copper/Fiber).Specific Projects:Spectrum, LAN/WAN Network management application: Install/setup.