Michael Graves Email and Phone Number

Ensure products comply with customer specifications, industry standards and regulatory requirements.Serve as the primary customer contact for quality-related issues, including specification inquiries and audits.Lead continuous improvement efforts to improve outgoing yield and customer PPM to reduce Cost of Quality in order to deliver customer excellence and achieve Plexus’ enduring goals.Collaborate with the Process and/or Product Engineer to implement improvements.

Plan, prepare, lead & conduct internal quality audits to evaluate to what extent Airbus policies, procedures or requirements are understood and applied (incl. external ones such as DOA, POA or MOA, EN9100, ISO14001).• Resolution of audit findings (non -conformities identified during the audits) and identify opportunities for improvement.Write Audit Reports: The Internal Audit Report must be factual and clearly summarizing all important information observed during the audit.Approve Root Cause analysis and Corrective action plan.

Resolve all Quality nonconformance reports applicable to team, to agreed timescales.Agree quality improvement targets and develop plans to achieve targets with the Process Manager.Mitigate identified risks to ensure value added delivery performance of the aircraft to customer.Considered as the focal point for enablement task planning / co-ordination for outstanding work in relation to aircraft assembly/delivery.Acting as a liaison between Airbus manufacturing site in UK and Airbus final assembly line in Toulouse to ensure engagement on issues requiring collaboration to deliver a tangible output, i.e. irreversible customer/preventive actions for non-conformances.

Engaged internal customers/suppliers to provide support for customer Quality Log Book closures and prevent future issue reoccurrence.Supporting Quality initiatives of Process and Procedure adherence.Supporting Quality Drivers for reduction of Cost of Non Quality.Operational Surveillance of people, product and process in accordance with audit schedules.Support all Airline Customer queries either by way of practical product presentation/theoretical explanation.Advocated the use of Q6 and in particular PPS as a standard for all issues raised by local Airbus operations team.

Final inspection and certification of internal and external areas of the aircraft.Investigation and certification of outstanding operations of the.Responsibility with the Design, Configuration and Conformity Organisations for cleansing, categorisation and closure of documentation.Resolution of issues raised during ground test, flight test and customer acceptance flights.Raising quality notifications for re-work on the aircraft.

Employed on various areas of the Airbus family wingbox including pylons, root end and wing tip and trailing edge structural ribs to allow installation of upper and lower access panels.Responsible for installation of primary structural components of the inboard trailing edge allowing installation of the trailing edge spoilers; verifying that the trailing edge falseworks conform to I.C.Y. standard; travel to Bremen and Toulouse to complete various modifications and outstanding work on the leading edge, trailing edge and fuel tanks.Working to a non-conformance data base, responsible for re working components back to drawing standard whilst adhering to strict quality guidelines and processes, highlighting any foreseeable issues that can be dealt with at the earliest opportunity.Part of the launch team for the lead version Aircraft in Broughton following the project through to Bremen for seven months carrying out modifications whilst working to a deadline in order to meet target dates; continuing the project through to Toulouse for ten months; installing leading and trailing edge components on all major areas of the structure whilst ensuring all documentation and installation drawings are adhered to allowing quality standards to be met

Part of a detachment with the 4th Armoured Division stationed in what was the West/East German border. Responsible for the repair and maintenance of various armoured vehicles. As well as needing good interpersonal skills to work as part of a highly reactive team, it was sometimes necessary to work alone which required a strong level of initiative