Michael Gray Email & Phone Number

Brotton, England, United Kingdom

Guisborough, England, United Kingdom

Guisborough

Same role as I held with Skelton United J.F.C. other than I assisted the Chairman with various tasks within the club when needed. Everything undertaken was on a voluntary basis with no pay involved.

Redcar

Working in a local store towards sales targets in a fast moving and ever changing industry, keeping up with those changes, having good product knowledge and a customer service focus are all key in this sector. There are also training courses to undertake and shifts available at stores in other areas to further your experience in the role.

Skelton-In-Cleveland

As a hard working and dedicated volunteer football Manager and coach, I was responsible for the creation and delivery of training sessions to an under 10’s junior football team. That involved planning then leading training sessions twice a week as well as overseeing league matches played each Sunday morning. In addition to this I also coached goalkeepers.

Guisborough

In a busy screen-printing business I was responsible for the manipulation and creation of artwork to be printed onto various materials such as canvas bags, linen tea towels & aprons etc. Using a Mac and software such as Photoshop CS5 I was working quickly and accurately to tight deadlines and work completion targets. Dealing with enquiries from customers.

Middlesbrough

I started in the busy tech support department where good customer service and product knowledge were essential, as well as computer accuracy at a fast pace and time management as there were a lot of calls to deal with in a working day. From there I moved into the admin department dealing with customer queries and complaints via letter and email. This.

Middlesbrough

Working in a busy call centre dealing with firstly 192 then 118 500-directory enquiries. Being quick and accurate was key here as there were time targets on each call you took, a constant flow of calls kept me very busy and improved my keyboard skills having to key in the requested details to provide the customer with the correct number they’d asked for.

Middlesbrough

Being able to deal with pressure in a very unpredictable and life or death job was very challenging but one that I rose to. Using my confident and calm side I dealt with incoming 999 calls, all varying in severity of the issue and also the emotional state of the caller. Understanding and being able to work under a lot of stress were also qualities I.

Redcar

Working in a fast paced sales driven environment I had to think on my feet and hit daily targets. Organising appointments for the sales team using cold calling techniques over the phone, I learned a lot about building rapport with customers and also retaining details to answer customers queries about the benefits of the product being offered.

Education record

Education record