Michael Gray Jr Email & Phone Number

Baltimore, Md, Us

A global community for Presales Professionals development with resources, knowledge, network, and mentorship to develop long, impactful careers in Presales.A global community for Presales Professionals development with resources, knowledge, network, and mentorship to develop long, impactful careers in Presales.Skills: Web Conferencing · Technical Presales · Technical Demonstrations · Proof of Concept · Presales · Lead Qualification · Product Demonstration · Sales Engineering

Maryland, United States

Oversaw and managed daily lottery operations, ensuring accurate processing of ticket sales, prize payouts, and reconciliation, resulting in zero discrepancies and enhanced customer satisfaction.Utilized advanced data analysis techniques to identify patterns and trends, optimizing lottery sales strategies and contributing to a 24% increase in revenue.Collaborated with cross-functional teams to troubleshoot technical issues and implement process improvements, resulting in… Show more Oversaw and managed daily lottery operations, ensuring accurate processing of ticket sales, prize payouts, and reconciliation, resulting in zero discrepancies and enhanced customer satisfaction.Utilized advanced data analysis techniques to identify patterns and trends, optimizing lottery sales strategies and contributing to a 24% increase in revenue.Collaborated with cross-functional teams to troubleshoot technical issues and implement process improvements, resulting in streamlined operations. Show less

Part of a team of over 20 imagery analysts to produce and deliver timely analytical reports that, according to the Baltimore Police Department’s (BPD) 2020 Mid-Term report, lead to:109% increase in case closure rate for supported non-fatal shooting (NFS) investigations.94% increase in case closure rate for supported homicide investigations.Manipulate and utilize WAMI/WAAS imagery in support of law enforcement investigations. Collect, analyze, and disseminate… Show more Part of a team of over 20 imagery analysts to produce and deliver timely analytical reports that, according to the Baltimore Police Department’s (BPD) 2020 Mid-Term report, lead to:109% increase in case closure rate for supported non-fatal shooting (NFS) investigations.94% increase in case closure rate for supported homicide investigations.Manipulate and utilize WAMI/WAAS imagery in support of law enforcement investigations. Collect, analyze, and disseminate investigative information. Show less

Issue Resolution: Leverage problem-solving skills to identify and resolve customer issues effectively. Whether it's troubleshooting device problems, resolving billing disputes, or assisting with account changes, my expertise will lead to customer satisfaction and loyalty.Product Knowledge: Maintain an up-to-date understanding of T-Mobile's products, services, and promotions. My comprehensive knowledge enabled me to educate customers on the latest offerings and tailor solutions to their… Show more Issue Resolution: Leverage problem-solving skills to identify and resolve customer issues effectively. Whether it's troubleshooting device problems, resolving billing disputes, or assisting with account changes, my expertise will lead to customer satisfaction and loyalty.Product Knowledge: Maintain an up-to-date understanding of T-Mobile's products, services, and promotions. My comprehensive knowledge enabled me to educate customers on the latest offerings and tailor solutions to their needs.Efficient Communication: Demonstrate strong verbal and written communication skills in providing clear and concise explanations, instructions, and information. My ability to convey complex technical details in an understandable manner is a valuable asset.Empathetic Listening: Practice empathetic listening to understand customer concerns thoroughly. By actively listening and validating their experiences, I build rapport and trust, reinforcing T-Mobile's commitment to customer-centricity.Sales Opportunities: Identify opportunities to enhance the customer's mobile plan or introduce additional services, aligning their needs with T-Mobile's offerings. My sales acumen contributes to revenue growth and customer satisfaction. Show less

Lynchburg, Virginia

Work in the football operations center with while reaching out to football prospects and updating their information in the system so that coaches can get in contact with them. Also make sure that they enjoy their visits once they come to the University for football visits.

Computer And Information Systems Security/Information Assurance

Security Operations Center (SOC) uses real networks, reach security technologies, and real attacks, instructed by real-world experts.

Technical Presales

Gaining an in-depth understanding of the foundational sales techniques and procedures and the importance of learning how to engage.

Information Technology

Obtaining information technology experienced through educational training and professional development. In result of achieving my CompTIA.

Bachelor Of Science - Bs, Management

Sports Management