During my time here, I develop and implement business planning for the North American service center. I establish and monitor budgets including revenue/profit estimates, audit preparation and response. Interview, hire, train, mentor, and supervise 10 staff in manufacturing and remote services department. I establish, preserve, and revise process procedures. I assess and select suppliers. I travel quarterly to Germany to locate new business opportunities while improving existing business. I arrange and lead internal and external audits. I cross-train employees to optimize team agility and performance. I direct yearly international engineering internship.A few key achievements in this tenure include:☞ Built and maintained new businesses from Germany by devising protocols and teaching employees increasing annual revenue by $8M.☞ Designed Hoshin Kanri procedure to understand and create future roadmaps.☞ Created process flows, noted and solved issues and launched four product lines from scratch for US service center.☞ Liaised between purchasing, quality, shipping, and production teams to guarantee timely production.☞ Mentored by director of operations to potentially take position after retirement.☞ Coached and promoted employee to lead position to handle daily operations.☞ Served as corporate sponsor and manager for department international intern program featuring nine interns focused on cultural integration.

In this role, I managed department's paradigm shift from information technology to manufacturing. I sourced, hired, and educated five staff. I noted underperforming areas and introduced effective process enhancements. I investigated and resolved issues and conflicts. I determined policy, procedure, and performance adherence for ongoing and improved operational efficiency and profitability.A few key achievements in this tenure include:☞ Devised and initiated new protocols and processes complying with ISO standards and building customer rapport and trust.☞ Completed nine-week training in Germany.

During this tenure, I authored production documents including standard operating procedures, manufacturing batch records and productivity reports. I ensured products were produced on time and are of good quality. I tested products and sub-assemblies for functionality and quality and troubleshooted problems.A few key achievements in this tenure include:☞ Racked, stacked, and cabled image storage server racks for short- and long-term hospital storage.☞ Arranged new workstations used by all modalities for image rendering and diagnosis.☞ Selected to enter and completed a two year leaders’ training program.