Michael Greaves Email & Phone Number

Kinsale, County Cork, Ireland

Cork, Ireland

County Cork, Ireland

• Modules:
• Health & Safety - Distinction
• GMP - Distinction
• Cleanroom Operations - Distinction
• Plant Utilities - Distinction
• Continuous Improvement - Distinction

West Cork

• Responsibilities
• Revenue management for Rooms Division, Forecasting, Rate Negotiation, Contracting
• Lead and motivate the team to achieve all hotel standards across all departments including, Front Office, Housekeeping, Food & Beverage, Conference & Banqueting, Leisure Centre, Maintenance and Kitchen.
• Created and implemented a new Front Office SOP Manual
• Health & Safety Officer
• Implemented Sea Change, Health & Safety into the hotel

County Cork, Ireland

• Senior Hotel Manager responsible for all day-to-day operations across the hotel including; Recruitment, weekly forecasting and the scheduling of all rosters using Rota Horizon.
• Support of all department heads in the running of the hotel ensuring the implementation of Macdonald hotel brand standards at all times.
• Monitoring and control of all operational purchase orders and managing customer feedback directly and using TripAdvisor, Booking.com, etc.
• Organisation and planning of special events such as weddings and business conferences

Baltimore, Maryland Area

• Established key operational procedures for the Housekeeping Department improving YTD guest satisfaction scores from a 76% in 2013 to an 81% in 2014
• Lead system administrator for HotSos and REX support systems for the hotel (Defect and guest request reporting system, Housekeeping breakout and labour management system)
• Scheduled and managed a 70 person Housekeeping team below budget, maximizing productivity and staff retention
• Maintained Rooms Operations budget of $ for operating supplies, labour, and laundry costs, conducted quarterly vendor evaluations, managed department chequebook while paying all outgoing invoices
• Managed hotel linen inventory while utilizing outside Laundry services, maintaining par levels by controlling loss and managing stained linen processes
• Redesigned the housekeeping office to make it a more functional working environment to improve associate satisfaction and moral

Baltimore, Maryland Area

• Implemented new standard operating procedures and standards, increasing Guest Arrival experience from 88% in 2012 to 91% 2013, ranking number 3 in the Americas.
• Responsible for hiring, training and development of Front Office, Guest Services and Concierge Personnel.
• Scheduled Front Office Team of 23 employees, including Front Desk, Bellmen, Doormen, Concierge maximizing productivity and guest satisfaction.
• Implemented the “Experience Our Best” upsell incentive program, generating $426,000 of additional revenue, ranking us 9th out of 90 hotels in the Four Seasons brand worldwide.
• Managed guest complaints to improve guest satisfaction
• Manager on duty

Ireland

• Manage the day to day running of the conference and banqueting centre in the largest hotel in Ireland
• Met and exceeded monthly room hire sales targets to achieve to annual budget of €500K
• Manage efficient set up and turnaround of eighteen meeting rooms
• Issue all invoices to clients and follow up on outstanding payments as required
• Assume the role of Senior Manager on duty for the hotel

Dublin, Ireland

• Issue all invoices to clients and follow up on outstanding payments as required
• Assume the role of Senior Manager on duty for the hotel

Dunlaoghaire, Ireland

• Created and implemented a new Front Office SOP Manual
• Managed Front Office team including 7 Receptionists, 2 Supervisors, 3 Guest Service Agents and 4 Night Porters
• Recruited new front office employees and delivered personalised induction training
• Forecasted payroll on a weekly basis in line with payroll budget
• Issued all corporate and tour group invoices
• Identified, allocated and greeted all VIPs

Dublin, Ireland

Kinsale, Ireland

Education record

Education record