Michael Greear

Michael Greear Email and Phone Number

IT System Engineer at Futura Title & Escrow Corp. @ Futura Title & Escrow Corp.
Michael Greear's Location
Boise Metropolitan Area, United States, United States
Michael Greear's Contact Details
About Michael Greear

IGEL Certified Engineer Currently Modernizing Endpoint OS and Endpoint OS Management

Michael Greear's Current Company Details
Futura Title & Escrow Corp.

Futura Title & Escrow Corp.

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IT System Engineer at Futura Title & Escrow Corp.
Michael Greear Work Experience Details
  • Futura Title & Escrow Corp.
    It System Engineer 2
    Futura Title & Escrow Corp. Apr 2019 - Present
    Boise, Idaho, Us
    IGEL Certified Engineer currently modernizing endpoint OS and endpoint OS management.
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  • Active Electrons
    Owner
    Active Electrons 2006 - Present
    I consult and produce computer related and electronic solutions. This includes a wide variety of Computer Based Services such as Networking and Application Consultation, Configuration, Project Management, Installation, Website and Electronics Services.
  • Futura Title And Escrow (Alliance Title And Escrow And Amerititle)
    It System Engineer
    Futura Title And Escrow (Alliance Title And Escrow And Amerititle) Feb 2016 - Apr 2019
    Research, design, implement, and troubleshoot information systems  and technology solutions in support of the business needs of the Alliance and AmeriTitle title and escrow brands.• Virtual Desktop and Application Delivery• Monitor Operations, Implement Change, Resolve Incidents, Fulfill Service Requests• Research, Develop, Recommend and Implement Hardware, Software and Applications.• Identify Trends and Business Needs• Organize, Prioritize and Implement Projects to Continually Improve Business
  • Alliance Title And Escrow & Amerititle
    Senior Service Desk Administrator
    Alliance Title And Escrow & Amerititle Apr 2014 - Feb 2016
    Boise, Id, Us
    Service Desk Management and SchedulingSolves Advanced Service Desk IssuesLeads, Mentors, and Trains Service Desk StaffPurchasing and InventoryManages Expectations, Timelines, Deliverable's and MilestonesBusiness Analysis and PresentationHardware Repair and MaintenanceCreates and Maintains Positive Relationships with Co-Workers, Internal and External CustomersDecision Making and Planning with Executives, Mid Management, Engineers, Developers, Co-workers and Business PartnersDeveloped Service Desk troubleshooting procedures and standards.Improved procedures, workflows and automation's within the Service Desk resulting in no increase in staffing during a business acquisition that quadrupled the number of service tickets. Develops and deploys custom dashboards and reports for staff and presentation to executives.Developed and maintains SharePoint Service Desk Document library to categorize procedures and standards for quick retrieval by IT staff and end users.Installed, customized and maintained Spiceworks Help Desk and Citrix GoToAssist Software.Team supports phones, faxes, printers, scanners and over 1000 virtual and physical servers and workstations.Implemented and maintains Admin Arsenal software tool to automate software support and patching.Lead team in the discovery and testing of new thin client architecture. Worked with both hardware and software vendors to gather requirements and test solutions before presenting the key findings to management.Collects data and analyzes trends within the Service Desk to continually improve processes and efficiency.Facilitates communication and works directly with customers, service desk staff, engineers and executives to solve complex issues, advance the department and frequently exceed business goals.Continuously updates information and learns additional skillsets.
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  • Alliance Title And Escrow & Amerititle
    It Service Desk Analyst
    Alliance Title And Escrow & Amerititle Jul 2013 - Apr 2014
    Boise, Id, Us
    • Developed Service Desk troubleshooting procedures and standards.• Improved procedures, workflows and automations within the Service Desk that resulted in a 3x service ticket increase being handled without a staff increase.• Developed and deployed customer reports and dashboards to facilitate reports for executives.• Developed and maintained SharePoint Service Desk Document library to categorize procedures and standards; making quick retrieval easy.• Installed, customized and maintained Spiceworks Help Desk Software.• Supported over 860 servers and workstations providing end to end support for all issues routed through the Service Desk. • Implemented remote software tool to automate software support and patching across 70 offices and 800 users.• Lead team in the discovery and testing of a new thin client architecture. Worked with both hardware and software vendors to gather requirements and test solutions before presenting the key findings to management.• Collected data and analyzed trends within the Service Desk to identify trouble areas and then actively work to remedy the problem before it grew out of control.
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  • Boise Mobile Equipment
    Electrician
    Boise Mobile Equipment 2012 - 2013
    -Built, programmed and wired emergency vehicle systems-Read and modified schematics and wiring diagrams to suit custom applications-Installation, programming and troubleshooting of Akron V-Mux Gateway Multiplexing Systems-Installation, programming and troubleshooting of Programmable Logic Controllers and Smart Relays-WAGO connectivity devices-Whelen programmable lights and lightbars-Joystick and touchpad operated rescue lighting, foam and water monitors-Metal Fabrication including custom brackets and enclosures-Equipment Operation, current Idaho Commercial Drivers License with Tank, Passenger and Motorcycle endorsements

Michael Greear Skills

Networking Troubleshooting Customer Service Active Directory Security Leadership Management Team Building Technical Support Microsoft Exchange Data Center Cisco Technologies Strategic Planning Servers Sales Software Installation Training

Michael Greear Education Details

  • Northwest Nazarene University
    Northwest Nazarene University
    Bachelor Of Arts (Ba)
  • Western Washington University
    Western Washington University
    Program Administration
  • New Horizons Computer Learning Center
    New Horizons Computer Learning Center
    Exchange
  • Boise User Groups
    Boise User Groups
    Itsm

Frequently Asked Questions about Michael Greear

What company does Michael Greear work for?

Michael Greear works for Futura Title & Escrow Corp.

What is Michael Greear's role at the current company?

Michael Greear's current role is IT System Engineer at Futura Title & Escrow Corp..

What is Michael Greear's email address?

Michael Greear's email address is mi****@****tle.com

What schools did Michael Greear attend?

Michael Greear attended Northwest Nazarene University, Western Washington University, New Horizons Computer Learning Center, Boise User Groups.

What skills is Michael Greear known for?

Michael Greear has skills like Networking, Troubleshooting, Customer Service, Active Directory, Security, Leadership, Management, Team Building, Technical Support, Microsoft Exchange, Data Center, Cisco Technologies.

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