Michael Greenaway work email
- Valid
- Valid
Michael Greenaway personal email
Highly motivated professional, positive and energetic individual seeking a full-time position in Technical Support, Information Technology Security or other opportunities that align with my background.
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Customer Support Team LeadLendioHerriman, Ut, Us
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Senior Customer Success ManagerLendio Jan 2021 - PresentLehi, Utah, Us• Mobile app support lead.• Manage all customer complaints from any inbound source (phone, e-mail, text, chat)• Review calls for call compliance.• Manual QA Testing for supported products.• Create Jira Tickets for the product team.• Keep all team information updated across all platforms including Google sheets and documents. • Help customers move their files along, or let them know why they don’t qualify and what steps they can take to become eligible.• Log all complaints for future reporting and improvements.• Work with multiple internal teams on processes and procedures that will fit our customer service profile.• Respond to all customers in a timely manner.• Transfer or escalate calls to the appropriate employee/department•Provide accurate, valid and complete information.• Track call-related information for auditing and reporting purposes.• Calmly de-escalate customers.• Project Managing critical projects as directed by FM.• Additional duties as assigned.
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Technical Support RepresentativeConduent Oct 2019 - Jul 2020Florham Park, New Jersey, Us• Provided Tier 1 technical support for Apple iOS and iTunes on multiple operating systems and devices. • Researched and provided solutions for applications, billing, customer orders and payments. • Optimized the end user’s devices along with other responsibilities. • Logged detailed notes on each customer call. • Used screen sharing to troubleshoot and resolve customer issues. • Utilized the Apple knowledge base articles for customer issue resolution. • Escalated calls to Tier 2 technical support as needed. -
Customer Service RepresentativeGc Services Limited Partnership May 2019 - Sep 2019• Researched and provided solutions for Apple customer orders, returns, changes to payment methods and shipping. • Logged detailed notes on each customer call. • Used screen sharing to troubleshoot and resolve customer issues. • Utilized the Apple knowledge base articles for customer issue resolution.
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PackerBedford Anodizing Company Mar 2004 - Jun 2013•Racked and unracked anodized aluminum.• Cleaned and packed anodized aluminum. • Cleaned work areas, offices and bathrooms. • Miscellaneous duties as required.
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Customer Service AssociateSears Authorized Hometown Stores, Llc Sep 2002 - Feb 2004Hoffman Estates, Il, Il• Management of returns, defective products and customer concerns. • Customer satisfaction and resolution. • Answered phones, addressed customers questions and directed them to resolve their specific issue. -
Walmart AssociateWalmart Apr 2001 - Aug 2002Bentonville, Arkansas, Us• Management of returns, defective products and customer concerns. • Customer satisfaction and resolution. • Answered phones, addressed customers questions and directed them to resolve their specific issue. -
Homeplace AssociateHomeplace Jun 1998 - Feb 2001• Management of returns, defective products and customer concerns. • Customer satisfaction and resolution. • Answered phones, addressed customers questions and directed them to resolve their specific issue. • Nightly cash out of registers to execute daily cash control.
Michael Greenaway Skills
Michael Greenaway Education Details
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University Of PhoenixInformation Technology -
Ashland UniversityGeneral Studies
Frequently Asked Questions about Michael Greenaway
What company does Michael Greenaway work for?
Michael Greenaway works for Lendio
What is Michael Greenaway's role at the current company?
Michael Greenaway's current role is Customer Support Team Lead.
What is Michael Greenaway's email address?
Michael Greenaway's email address is mi****@****nix.edu
What schools did Michael Greenaway attend?
Michael Greenaway attended University Of Phoenix, Ashland University.
What skills is Michael Greenaway known for?
Michael Greenaway has skills like Customer Service, Leadership, Management, Microsoft Office, Microsoft Word.
Who are Michael Greenaway's colleagues?
Michael Greenaway's colleagues are Robert Steele, Devin Simmons, Jill Chambers, Alberto Meños, Brandon Mason, Karel Foy, John Verbeke.
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