Michael Greene Email & Phone Number

New York, New York, Us

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Consulting and advising several tech companies across the travel, dining, and social verticals. My projects encompass strategic reviews, product, business development, go-to-market, business model optimization, and fundraising.

Miami, Florida, Us

•Built Dorsia from zero to one, including 40+ employee team & culture, 90+ top-tier restaurant partners, 10k+ elite members, $12mm+ in pre-Series A funding, and creation of company mission/vision/values & KPIs•Owned cross-functional & people leadership of sales, business development, customer success, operations, B2B product, finance, and people•Led overall go-to-market strategy and launches in NYC, the Hamptons, Miami, and Los Angeles•Developed the product roadmap to align with company KPIs and engineering bandwidth; later optimized roadmap, which led to a 36% increase in efficiency•Spearheaded acquisitions & integrations of Wine n Dine, IKnowTheChef, and TableConcierge

New York, New York, Us

•1 of 200 total Amex colleagues selected to Duke University's Accelerate Your Growth Program•In addition to my role as the Director of the Amex Global Restaurant Network, I took ownership over Resy/Amex Dining's proprietary international strategy & growth•Responsible for all international expansion of restaurant supply and diner demand•Optimized and led our global strategy, team structure, go-to-market, and partnerships•Integrated with 30+ partners: both restaurant booking platforms and third-party discovery channels

New York, New York, Us

•Winner of the 2020 American Express President’s Award for Leadership Excellence (top 2% of directors & VPs across Amex)•Built the Amex Global Restaurant Network from scratch, including the strategy, business model, product, partnerships, go-to-market, and operations•Served as GM of a cross-functional team of product, engineering, BD, and operations•Created several partnerships and products that were critical to Resy’s acquisition by American Express•Integrated with 21 restaurant booking platforms, unlocking access to 30,000+ restaurants across 35 countries•Signed & launched distribution partnerships with Facebook, Instagram, Michelin, Amex Global Business Travel, Amex consumer travel platforms, AmexForFoodies, and more•Developed Resy’s API distribution and affiliate program

New York, New York, Us

•Led all partnerships and product integrations, including Airbnb, Facebook, Google, NY Times, and more•Responsible for all platform products, notably payments/disbursement, APIs, messaging, and GDPR compliance•Spearheaded the negotiation, development, go-to-market, and maintenance of Reserve with Google, driving an additional 3mm+ diners monthly to Resy restaurants•Created the concept and beta for the ResyPay pay-at-table product•Ran point-of-sale partnerships and product•Reduced our global no-show rate by 30% by proactively revamping internal analytics

New York, Ny, Us

• Reported directly to and acted as an extension of the CEO, leading cross-functional initiatives that tangibly impacted the entire business• Led business strategy for AveroBuzz, revolutionizing the way restaurants and wineries monitor and engage with their social media audience• Created and led a cross-functional SWAT team designed to resolve product, training, and support issues that frustrated customers are facing. This effort led to a 60% reduction in churn prediction for the sample set• Responsible for quarterly board meeting book, all-hands meetings, and internal newsletter, The Dumpling• Planned and led Executive Team meetings, including biweekly updates, annual retreats, and one-off get-togethers

New York, Ny, Us

•Responsible for product management and development, including ideation, customer feedback loop, research, spec, design, collateral, and launch•Avero Mobile (iOS/Android) product owner and team manager, leading daily scrums and developing and maintaining the roadmap•Implemented mobile engagement campaigns (Urban Airship) and desktop user onboarding strategies (Appcues)•Managed a team of three Product Managers

New York, Ny, Us

•Designed, beta tested, and launched first real-time application, Avero Right Now, which accelerated sales growth by 50%•Product lead and manager for Avero Mobile, soliciting constant customer feedback and leading monthly releases•Led overhaul of flagship desktop product, Avero Slingshot, including a revamp of the entire front-end•Transitioned development strategy from waterfall method to agile and lean principles•Industry manager for Stadiums, Arenas, and Cruise Lines and product manager for our Event Driven Insight feature•Summer 2015 Intern Manager—managed and created projects for three collegiate (rising senior) interns

New York, Ny, Us

•Automated the entire quote to contract process for Sales and Finance teams, reducing sales cycle time by 80%•Salesforce manager and certified administrator. Developed brand new lead process and formed internal Salesforce Committee•Performed several industry aggregate data analyses and wrote articles that were picked up by major publications

Ithaca, Ny, Us

Senior TA for Hospitality Quantitative Analysis course

Los Angeles, Us

•Researched, presented to senior management, and implemented Rezbook reservations system; later adopted by over 50 restaurants•Successfully completed an intensive management rotational internship at East Hampton Grill•Worked as a front of house, kitchen, and bar manager•Supervised a staff of 15-20 employees

New York, New York, Us

•Created the Front of House Training Manual for Shake Shack•Participated in seminars and projects with USHG managers•Worked as line cook and cashier at Shake Shack Upper West Side

Bachelor Of Science, Hospitality, Minor In Real Estate, Hospitality Administration/Management

Education record