Michael Greene Email & Phone Number

New York, New York, US

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Consulting and advising several tech companies across the travel, dining, and social verticals. My projects encompass strategic reviews, product, business development, go-to-market, business model optimization, and fundraising.

Miami, Florida, US

• Built Dorsia from zero to one, including 40+ employee team & culture, 90+ top-tier restaurant partners, 10k+ elite members, $12mm+ in pre-Series A funding, and creation of company mission/vision/values & KPIs
• Owned cross-functional & people leadership of sales, business development, customer success, operations, B2B product, finance, and people
• Led overall go-to-market strategy and launches in NYC, the Hamptons, Miami, and Los Angeles
• Developed the product roadmap to align with company KPIs and engineering bandwidth; later optimized roadmap, which led to a 36% increase in efficiency
• Spearheaded acquisitions & integrations of Wine n Dine, IKnowTheChef, and TableConcierge

New York, New York, US

• 1 of 200 total Amex colleagues selected to Duke University's Accelerate Your Growth Program
• In addition to my role as the Director of the Amex Global Restaurant Network, I took ownership over Resy/Amex Dining's proprietary international strategy & growth
• Responsible for all international expansion of restaurant supply and diner demand
• Optimized and led our global strategy, team structure, go-to-market, and partnerships
• Integrated with 30+ partners: both restaurant booking platforms and third-party discovery channels

New York, New York, US

• Winner of the 2020 American Express President’s Award for Leadership Excellence (top 2% of directors & VPs across Amex)
• Built the Amex Global Restaurant Network from scratch, including the strategy, business model, product, partnerships, go-to-market, and operations
• Served as GM of a cross-functional team of product, engineering, BD, and operations
• Created several partnerships and products that were critical to Resy’s acquisition by American Express
• Integrated with 21 restaurant booking platforms, unlocking access to 30,000+ restaurants across 35 countries
• Signed & launched distribution partnerships with Facebook, Instagram, Michelin, Amex Global Business Travel, Amex consumer travel platforms, AmexForFoodies, and more

New York, New York, US

• Led all partnerships and product integrations, including Airbnb, Facebook, Google, NY Times, and more
• Responsible for all platform products, notably payments/disbursement, APIs, messaging, and GDPR compliance
• Spearheaded the negotiation, development, go-to-market, and maintenance of Reserve with Google, driving an additional 3mm+ diners monthly to Resy restaurants
• Created the concept and beta for the ResyPay pay-at-table product
• Ran point-of-sale partnerships and product
• Reduced our global no-show rate by 30% by proactively revamping internal analytics

New York, NY, US

• Reported directly to and acted as an extension of the CEO, leading cross-functional initiatives that tangibly impacted the entire business
• Led business strategy for AveroBuzz, revolutionizing the way restaurants and wineries monitor and engage with their social media audience
• Created and led a cross-functional SWAT team designed to resolve product, training, and support issues that frustrated customers are facing. This effort led to a 60% reduction in churn prediction for the sample set
• Responsible for quarterly board meeting book, all-hands meetings, and internal newsletter, The Dumpling
• Planned and led Executive Team meetings, including biweekly updates, annual retreats, and one-off get-togethers

New York, NY, US

• Responsible for product management and development, including ideation, customer feedback loop, research, spec, design, collateral, and launch
• Avero Mobile (iOS/Android) product owner and team manager, leading daily scrums and developing and maintaining the roadmap
• Implemented mobile engagement campaigns (Urban Airship) and desktop user onboarding strategies (Appcues)
• Managed a team of three Product Managers

New York, NY, US

• Designed, beta tested, and launched first real-time application, Avero Right Now, which accelerated sales growth by 50%
• Product lead and manager for Avero Mobile, soliciting constant customer feedback and leading monthly releases
• Led overhaul of flagship desktop product, Avero Slingshot, including a revamp of the entire front-end
• Transitioned development strategy from waterfall method to agile and lean principles
• Industry manager for Stadiums, Arenas, and Cruise Lines and product manager for our Event Driven Insight feature
• Summer 2015 Intern Manager—managed and created projects for three collegiate (rising senior) interns

New York, NY, US

• Automated the entire quote to contract process for Sales and Finance teams, reducing sales cycle time by 80%
• Salesforce manager and certified administrator. Developed brand new lead process and formed internal Salesforce Committee
• Performed several industry aggregate data analyses and wrote articles that were picked up by major publications

Ithaca, NY, US

Senior TA for Hospitality Quantitative Analysis course

Los Angeles, US

• Researched, presented to senior management, and implemented Rezbook reservations system; later adopted by over 50 restaurants
• Successfully completed an intensive management rotational internship at East Hampton Grill
• Worked as a front of house, kitchen, and bar manager
• Supervised a staff of 15-20 employees

New York, New York, US

• Created the Front of House Training Manual for Shake Shack
• Participated in seminars and projects with USHG managers
• Worked as line cook and cashier at Shake Shack Upper West Side

Bachelor Of Science, Hospitality, Minor In Real Estate, Hospitality Administration/Management

Education record