Michael Gregory, Rhia Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

Triage end user issues, onboarding of new providers/clinicians (book training, create master files and schedule templates), manage all user accounts, support Intelichart Patient Portal and its integration with NextGen.

Sacramento, California Area

Establish and oversee QC/QA processes for EMR migration project from Allscripts to Cerner for all northern California Dignity Health physician practices. Data collection, aggregation, analysis and reporting. Coordinate all IT issues related to project (new end user accounts, drive mapping, incident management). Limited supervisory functions.

Greater Nashville Area, Tn

Facilitate support within lines of business to all HCA, Lifepoint, Capella, Parallon and non-affiliated hospitals and HCA’s corporate office, division offices and other entities.Answer incoming phone calls and emails from clients from throughout the enterprise, answer inquiries and questions, gathering significant information, triaging issues, troubleshooting problems, providing information to clients, prioritizing issues based on potential impact, routing issues to appropriate… Show more Facilitate support within lines of business to all HCA, Lifepoint, Capella, Parallon and non-affiliated hospitals and HCA’s corporate office, division offices and other entities.Answer incoming phone calls and emails from clients from throughout the enterprise, answer inquiries and questions, gathering significant information, triaging issues, troubleshooting problems, providing information to clients, prioritizing issues based on potential impact, routing issues to appropriate resources.Interact and collaborate with other support analysts within the enterprise and client base to provide significant information about support issues, utilize appropriate resources to initiate effective resolution processes, enter information with meaningful content into ticketing system, identify and prioritize issues to be escalated and engage in problem solving processes.Function as a liaison between CSS and users/requestors, vendors, and IT&S staff members as directed by CSS fix agents.Create a positive client support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude. Show less

Franklin, Tennessee

Provide Level 2 support for interfaced financial and clinical applications as the front-end solution for CHS healthcare systems with critical reliability and maximum up-time, including the following:. Application integration support for a baseline of 17 facilities using McKesson HPF/HBF/ILE, and an emerging baseline of facilities using Cerner CPDI, providing service to a base of internal and external customers.Support and troubleshoot hardware, software, and systems for the… Show more Provide Level 2 support for interfaced financial and clinical applications as the front-end solution for CHS healthcare systems with critical reliability and maximum up-time, including the following:. Application integration support for a baseline of 17 facilities using McKesson HPF/HBF/ILE, and an emerging baseline of facilities using Cerner CPDI, providing service to a base of internal and external customers.Support and troubleshoot hardware, software, and systems for the Clinical Systems applications environment utilizing management consoles and other troubleshooting tools.Maintain and troubleshoot systems interoperability via HL7 interfacing and COLD feeds.Diagnose and resolve configuration and troubleshooting issues within a multi-vendor application infrastructure.Coordinate external support cases for issues with vendor applications.Back-fill call overflows for IS Service Desk issues as needed.Create and maintain graphical and text-based documentation.Led team in incident closure within first 6 months on the job. Show less

Nashville, Tennessee

~Caretaker/Gatekeeper of the Electronic Medical Record~Applications Analyst - HPF (EMR), 3M (Coding), STAR (ADT), Nuance (Dictation/Transcription), daily analysis of all ancillary system feeds (COLD, HL7), coordinating and testing of new workflow buildsTech Support/Troubleshooting of end user issuesManage updating/testing of code sets [ICD-9, CPT, HCPCS], version, patch & hot fix upgradesChart Deficiency AnalysisICD-10… Show more ~Caretaker/Gatekeeper of the Electronic Medical Record~Applications Analyst - HPF (EMR), 3M (Coding), STAR (ADT), Nuance (Dictation/Transcription), daily analysis of all ancillary system feeds (COLD, HL7), coordinating and testing of new workflow buildsTech Support/Troubleshooting of end user issuesManage updating/testing of code sets [ICD-9, CPT, HCPCS], version, patch & hot fix upgradesChart Deficiency AnalysisICD-10 Preparation/ReadinessPhysicians IT Steering CommitteeCoordinated systems testing of "Middle Tennesse eHealth Connect" (RHIO), new CPOE system, ANSI 5010 upgrades, new ROI vendor/application, upgrade to 3M "Connections Plus" interface utility, and platform migration to Nuance (dictation/transcription vendor) Manage onsite chart reviews (HEDIS, state & local health departments, Vanderbilt/Meharry Alliance [research]), RAC audits, end user accounts, new forms testingMaintenance/Troubleshooting of scanners for document capturePerform monthly Joint Commission "Closed Record Review" and aggregate data quarterly for Revenue Cycle Committee Show less

Generate correspondence for patient charity/write-offsUpdate patient demographic information in database (EPIC)Log account payments in patient database (EPIC)Process and mail patient paymentsAssign patient correspondence to work queues Maintain employee production spreadsheet for manager's meetingsProcess scan batches and patient bad debt reports

Work-study program assisting Health Information Management Department head.Perform statistical survey analysis.Compose annual departmental reports for accreditation.Create spreadsheets, graphs and correspondence.Perform other miscellaneous clerical/administrative duties.

Received and processed national online office supply orders from clinical sites of Take Care Health Systems.Performed customer service; acted as a liaison between Staples and Take Care Health.

Set up computer files and scanned property field documents into system. Researched for map and parcel records in Register of Deeds database transferred them into Assessor's Office database.Completed summer employment program for students.

Monitored work flow and quality throughout the design/manufacturing/shipping process for a multimedia publishing company.Interacted as a liaison between departments. Monitored each print job in every stage of development.Utilized computer tracking software at each station. Rejected sub-standard product and requested re-manufacture. Performed final approval on all jobs in shipping department.

Purchased $30,000.00 monthly for campus storeroom supporting seven departments of maintenance.Maintained inventory utilizing Indus Asset Suite enterprise asset management software.Created requisitions, balanced procurement card account via Chase Manhattan Payment Net website. Assisted 60 craftsmen. Utilized Nextel two-way phone.Memorized, identified, located, and recorded the disbursement of thousands of in-house parts.Priced parts and materials nationally via internet, phone… Show more Purchased $30,000.00 monthly for campus storeroom supporting seven departments of maintenance.Maintained inventory utilizing Indus Asset Suite enterprise asset management software.Created requisitions, balanced procurement card account via Chase Manhattan Payment Net website. Assisted 60 craftsmen. Utilized Nextel two-way phone.Memorized, identified, located, and recorded the disbursement of thousands of in-house parts.Priced parts and materials nationally via internet, phone (bids), and catalogs. Researched for location and availability, placed orders, and arranged for delivery of archaic machinery parts and fixtures. Show less

Supervised shipping and receiving functions for seasonal manufacturing and distribution of music CD's throughout the U.S. and Canada.Operated and maintained assembly machines.Maintained inventory of raw materials.Programmed print jobs and performed maintenance on Indigo digital offset printing press.

Bachelor Of Science (Bs), Health Information/Medical Records Administration/Administrator

Education record

Education record

Education record

Education record

Education record