Michael Grenier Email & Phone Number

Cleona, Pa

Enterprise Risk Management, Credit Administration, Loan Workout & Collections, Compliance, BSA, and Fraud/Security.

Quentin Road Office, Lebanon, Pa

East Petersburg, Pa

 Coordinated the repossession activities related to a distressed loan portfolio primarily secured by heavy logging equipment. Assisted collection officers with collection efforts and development and execution of collection strategies. Assumed responsibility for the customer relationship once the decision was made to proceed with repossession. Developed and managed relationships with vendors and performed periodic site visits to ensure vendor’s compliance with our engagement instructions. Maintained detailed inventory records of repossessed equipment and performed periodic site visits to assess equipment and ensure that all pieces were being properly protected and maintained while in storage. Remarketed repossessed equipment through a variety of tactics – primarily utilizing auctions and direct sales to end users, equipment dealers, and salvage yards. Ensured maximum return on the inventory by assessing the condition of the equipment, authorizing required repairs, and selecting the most appropriate remarketing tactic. Ensured that all paperwork related to repossession actions and the sales of equipment was prepared and delivered in a timely and accurate manner. Researched and analyzed customer records to help rebuild relationships and determine appropriate course of action.

East Petersburg, Pa

 Drove revenue through generating direct consumer loan growth and assisting lenders with finding creative solutions to approve consumer loan requests. Approved direct consumer loans up to $250,000.00 as a senior level exception manager in a decentralized lending environment. Exception authorities included high debt to income ratio, high loan to value ratio, low credit bureau score, and insufficient collateral. Built and delivered training to consumer lenders via classes, Quarterly Consumer Loan Workshops, and one-on-one coaching sessions. Promoted a lending culture that encouraged lenders to look for additional sales opportunities during the loan application and underwriting process in order to broaden and deepen customer relationships and generate additional revenue. Acted as liaison between the Direct Loan Documentation Center, Loan Operations, Collections, and the Retail teams to ensure effective communication between the support teams and line personnel. Offered feedback to lender’s managers related to the lender’s growth and overall performance as a consumer lender. Participated in the process of determining loan authority for new lenders and recommended increases for experienced lenders.

Lancaster Pennsylvania Area

 Managed the sales, operations, and employee development efforts at a number of offices in the Bank of Lancaster County, NA footprint. Sales Management – responsible for the attainment of business goals in the areas of growth, referrals, and branch profitability. Significant emphasis placed on embracing the bank’s commitment to relationship management as a means of obtaining growth goals. Budgeting & Goal Setting – responsible for analyzing historical branch performance, the competitive environment, and market demographics in order to establish business goals for the branch. Played a leadership role in the ultimate negotiation of goals across retail markets. Human Resource Management – responsible for interviewing, selecting, developing, and performance management of the members of the retail team. Operational Excellence – responsible for ensuring timely and accurate customer service within the bank’s operational, procedural, and compliance guidelines.

Graduated With Honors

Management, Economics

Activities and Societies: Omicron Delta Epsilon - The International Economics Honor Society