Michael Gresens Email & Phone Number

Queensbury, New York, United States

Saratoga Springs, New York, United States

United States

Glens Falls, New York Area

-Manage centralized VIP ERP database supervising Inventory Control, Routing, Delivery, Service and Reporting operations. -Implemented VIP Electronic Voice picking System and Location Based Inventory control.-Implemented Maintenance Connect ERP software for management of Service Department operations.-Create inventory, sales and employee performance reports using Excel data analysis tools and tables.-Perform purchasing of equipment and budget management for Service and Service Fleet operations.-Manage warehouse and service personnel with a focus on growing skills, customer service and ownership in the goals of the company.-Hold annual and mid-year performance reviews focused on building strengths, identifying opportunities and setting goals for the future.-Created customized order building and truck loading process to allow for more efficient delivery.-Developed process and hardware for product delivery stabilization, eliminating product damage.-Designed wireless temperature monitors utilizing EasyLog hardware to manage and report on refrigerated products.

Saratoga Springs, Ny

-Utilized Enterprise ERP to coordinate order processing for over 330 retail convenience store locations.-Generated reports to build a business intelligence database with the goal of consistently improving the distribution cycle.-Managed the product recall program to ensure substandard products stay out of retail locations and invoices are properly credited.-Successfully functioned in a fast paced environment with hourly deadlines producing reports for fleet and warehouse facilities to schedule deliveries and production.-Developed extensive product knowledge in order to provide the best possible customer service to retail locations and company departments.-Utilized Excel, Access and Word to create custom reports.

Saratoga Springs, Ny

-Utilized excellent communication skills to build relationships between district and corporate departments to create an environment of growth and unmatched customer service.-Counseled management through meetings and performance reviews designed to problem solve and promote customer and employee satisfaction.-Calculated and managed shop inventory for the purpose of reducing loss and promoting company growth.-Recognized as Stewart’s Shops District Employee of the Month for providing best in class customer service.

Saratoga Springs

-Applied mechanical and computerized knowledge in the operation of industrial printing press.-Provided leadership and training in principles of Lean Manufacturing to increase production, customer satisfaction and company growth.-Trained employees in operation of computerized manufacturing systems.