Desktop Technician
• Diagnosed and resolved over 500 IT service requests involving hardware, software, and network-related issues.• Used systems such as Millenium FAST reporting system, Ellucian Banner ERP system, Microsoft Azure, Microsoft Office, and Windows OS.• Enhanced asset tracking accuracy through inventory management practices, including auditing and updating asset records. • Efficiently responded to service requests for staff and students to solve technology-based issues.• Quickly resolved software and hardware problems, offering clear troubleshooting instructions to users over the phone