In my previous role as a Desktop Technician at Okanagan College, I have proficiently resolved over 500 IT service requests, enhancing user experience for staff and students. With a focus on systems like Microsoft Azure and the Ellucian Banner ERP system, we have optimized inventory management and asset tracking, ensuring seamless technological support and infrastructure management.Actively acquiring a Diploma in Computer Information Systems from Okanagan College, my academic endeavors are intertwined with project management and problem-solving skills, particularly in JavaScript. Our final project involved collecting software and business requirements to create a web based app for creating your will online in BC.