Assistant Manager Cash Receipts And Collections
CurrentLeader of a team of six within Operational Accounting Provides accurate and timely reporting of cash activity for approximately 45-50 unique accounts across multiple relationships of business. The team processes approximately 60,000 transactions per year totaling about $300 million dollars. Account reconciliation, group audits, Constantly evaluate workflow for possible automations and efficiencies. Changed the perception of Cash Receipt department, which was viewed as mistake prone and unreliable and turned the department into the crown jewel of operational accounting through process improvements, audits and reporting. Implemented new procedures that increased accuracy of premium and claims processing to 99.8%. Added a process of cross-training so each task is backed up resulting in no interruption of service. Implemented a monthly process of G/L cash account reconciliation process for six blocks of business. Nominated for superior customer service award in first year of employment.