Michael Grim
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Michael Grim Email & Phone Number

Director, Call Center Technology and Wokforce Management at American Red Cross
Location: Charlotte Metro, United States, United States 7 work roles 1 school
1 work email found @redcross.org 6 phones found area 615, 312, 402, and 202 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 6 phones

Work email m****@redcross.org
Direct phone (615) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
American Red Cross
Role
Director, Call Center Technology and Wokforce Management
Location
Charlotte Metro, United States, United States
Company size
32537 employees

Who is Michael Grim? Overview

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Quick answer

Michael Grim is listed as Director, Call Center Technology and Wokforce Management at American Red Cross, a company with 32537 employees, based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at redcross.org, phone signal with area code 615, 312, 402, 202, and a matched LinkedIn profile for Michael Grim.

Michael Grim previously worked as Director, Call Center Technology/Wokforce Management at American Red Cross and Senior Manager, Global Technology Solutions at Convergys. Michael Grim holds Bachelors Science, Business Administration from University Of Nebraska At Omaha.

Company email context

Email format at American Red Cross

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{first}.{last}@redcross.org
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AeroLeads found 1 current-domain work email signal for Michael Grim. Compare company email patterns before reaching out.

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Profile bio

About Michael Grim

Accomplished leader in the Call Center space with experience in Omni-Channel Technology Solutions/Deployments, Workforce Optimization, Performance Management and Data Analytics.

Listed skills include Call Centers, Management, Leadership, Contact Centers, and 31 others.

Current workplace

Michael Grim's current company

Company context helps verify the profile and gives searchers a useful next step.

American Red Cross
American Red Cross
Director, Call Center Technology and Wokforce Management
Charlotte, NC, US
Website
redcross.org
Employees
32537
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7 roles · 30 years

Michael Grim work experience

A career timeline built from the work history available for this profile.

Director, Call Center Technology And Wokforce Management

American Red Cross

Charlotte, NC, US

Director, Call Center Technology/Wokforce Management

Current
American Red Cross

Washington, DC, US

  • Lead national contact center support teams responsible for all aspects of Omni Channel Platform Administration and Technical Support, Workforce Management, Command Center and Data Analytics.
  • Direct technical support and WFO administration of multi-site Genesys and Avaya Cloud multi-channel (ACD/Dialer/Chat/Email/SMS) platforms for the American Red Cross national contact centers.
  • Proven track record leading and delivering on complex technical solutions and and implementations projects.
  • Expertise in all aspects of contact center technology support including: vendor relationship, licensing, telecom/IP trunks, system administration, soft phone application, user administration, Inbound queues/skills.
  • Provide key technical and call center efficiency expertise to ARC Directors and Executives on strategic operational and technology projects.
  • Oversee a National Workforce Management Optimization team. Responsible for Forecasting, Scheduling, Adherence, Call Routing strategies, Dialer strategies, Email handling, and Chat handling strategy/tactics. With.
Jun 2011 - Present

Senior Manager, Global Technology Solutions

Convergys
  • Provide global call center technology leadership to multiple business units and clients in support of over 3,000 production stations. Serving as the IT organization single point of contact to sales, client services.
  • Function as the lead technical expert on highly complex solutions for client opportunities, implementations, and on-going support; recommending and designing end-to-end technical solutions across a broad IT spectrum of.
Jan 2007 - Jun 2011

Senior Technical Consultant, Wfm Business Development

Convergys
  • Specialized on new business development/RFP’s, SOW's, scope and size opportunities, client deployments/implementations, WFM process/system development, call platform enhancements/deployments; in support of over 50,000.
  • Provided Cost-Plus Workforce Management consulting to outside clients.
  • Provided expertise with IEX Totalview Forecasting/Scheduling platform.
2004 - 2007 ~3 yrs

Manager, Workforce Optimization

Convergys

Lead a national support team of WFO staff in support of over 3,000 contact center staff across 20+ sites.

2001 - 2004 ~3 yrs

Manager, Forecasting And Staffing

Convergys
  • Successfully managed staffing levels and call lists for medium to large scale outbound campaigns for Fortune 500 clients. This included staffing, hiring, and dialing plan authority over 12 call centers, 50 separate.
  • Directed regular strategy and optimization sessions with internal and external business leaders.
1996 - 2001 ~5 yrs

Emergency Medical Technician

Army National Guard

Arlington, Virginia, US

Ambulance Unit

Jun 1989 - Jun 1996
Team & coworkers

Colleagues at American Red Cross

Other employees you can reach at redcross.org. View company contacts for 32537 employees →

JJ Joseph Julian Joseph Julian Colleague at American Red Cross Greater Cleveland, United States View → CH Cheryl Hamocks Cheryl Hamocks Colleague at American Red Cross Columbus, Ohio, United States, United States View → CW Carol Walkerfountaine Carol Walkerfountaine Colleague at American Red Cross Tallahassee, Florida, United States, United States View → DR Doug Rubel Doug Rubel Colleague at American Red Cross Huntersville, North Carolina, United States, United States View → RR Raymond Roe Raymond Roe Colleague at American Red Cross Endicott, New York, United States, United States View → JH Joshua Hamlett Joshua Hamlett Colleague at American Red Cross Greater Chicago Area, United States View → NF Nelly Figueroa Nelly Figueroa Colleague at American Red Cross Philadelphia, Pennsylvania, United States, United States View → MM Michelle Meekma-Yaun Michelle Meekma-Yaun Colleague at American Red Cross Madison, Wisconsin, United States, United States View → SP Steve Petrovich Steve Petrovich Colleague at American Red Cross Pataskala, Ohio, United States, United States View → MV Merchelle Vasquez Merchelle Vasquez Colleague at American Red Cross Upland, California, United States, United States View →
1 education record

Michael Grim education

  • University Of Nebraska At Omaha
    University Of Nebraska At Omaha
    Business Administration
FAQ

Frequently asked questions about Michael Grim

Quick answers generated from the profile data available on this page.

What company does Michael Grim work for?

Michael Grim works for American Red Cross.

What is Michael Grim's role at American Red Cross?

Michael Grim is listed as Director, Call Center Technology and Wokforce Management at American Red Cross.

What is Michael Grim's email address?

AeroLeads has found 1 work email signal at @redcross.org for Michael Grim at American Red Cross.

What is Michael Grim's phone number?

AeroLeads has found 6 phone signal(s) with area code 615, 312, 402, 202 for Michael Grim at American Red Cross.

Where is Michael Grim based?

Michael Grim is based in Charlotte Metro, United States, United States while working with American Red Cross.

What companies has Michael Grim worked for?

Michael Grim has worked for American Red Cross, Convergys, and Army National Guard.

Who are Michael Grim's colleagues at American Red Cross?

Michael Grim's colleagues at American Red Cross include Joseph Julian, Cheryl Hamocks, Carol Walkerfountaine, Doug Rubel, and Raymond Roe.

How can I contact Michael Grim?

You can use AeroLeads to view verified contact signals for Michael Grim at American Red Cross, including work email, phone, and LinkedIn data when available.

What schools did Michael Grim attend?

Michael Grim holds Bachelors Science, Business Administration from University Of Nebraska At Omaha.

What skills is Michael Grim known for?

Michael Grim is listed with skills including Call Centers, Management, Leadership, Contact Centers, Program Management, Workforce Management, Process Improvement, and Integration.

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