Michael Guest Email & Phone Number

Hartford, Connecticut Area

Work from home full time

Windsor, CT

Regularly work to improve Business Analyst role and processMentor BA staff in their role and process improvementsEnhance, Manage and lead efforts to gather process based business requirements for large enterprise projectsPerform resource planning activities, including estimates of timelines and resource allocation needsStaff Management as neededFacilitate.

• Manage and lead efforts to gather process based business requirements for large enterprise projects
• Perform resource planning activities, including estimates of timelines and resource allocation needs
• Perform regular and accurate status reports of work
• Staff Management (four direct and multiple matrix partners)
• Facilitate requirement sessions
• Completion and validation of requirement artifacts

Regularly work to improve Business Analyst role and processMentor BA staff in their role and process improvementsEnhance, Manage and lead efforts to gather process based business requirements for large enterprise projectsPerform resource planning activities, including estimates of timelines and resource allocation needsStaff Management (previous; not.

Manage project level testing of major projects throughout each phase of the project lifecycleCreate and maintain of the project level test artifacts (plan, strategy, cases, and data needs)Oversight of the testing performed by each user group/application teamFacilitate status meeting with all impacted user groups/application teamsPerform regular and.

• Manage a staff of twenty-five responsible for business application design, business process model stabilization, and production support for each of two applications within a single organization
• Perform resource planning activities, including estimates of timelines and resource allocation needs
• Perform regular and accurate status reports of work

• Manage a staff of five responsible for business process modeling for each of two member enrollment related applications within a single organization
• Perform resource planning activities, including estimates of timelines and resource allocation needs
• Perform regular and accurate status reports of work
• Create and recommend process modeling standard practices
• Implementation of approved process modeling standards
• Strong and secure relationship building with subject matter experts and partners (internal and external)

Manage a staff of five responsible for business process modeling for each of two member enrollment related applications within a single organizationPerform resource planning activities, including estimates of timelines and resource allocation needsPerform regular and accurate status reports of

Manage a staff of six responsible for business process modeling for each of two claim engines within a single organizationPerform resource planning activities, including estimates of timelines and resource allocation needsPerform regular and accurate status reports of

• Participated in the creation and support of the RFP process for the Electronic Mailroom project within CIGNA HealthCare. Resulted in decreased potential vendors for the project.
• Created and orchestrated a full current state survey throughout the existing 20+ company locations. This survey created the vehicle for the information required for the RFP phase of the Electronic Mailroom project.
• Eliminated 50% of the misdirected claim related mail that arrives in the CIGNA HealthCare offices by working directly with matrix partners, providers, and members in an effort to redirect mail to the appropriate.
• Led the creation of a vendor relationship, while partnering with systems development organization to develop a streamlined and quality driven process for Single Page Red HCFA claims. This resulted in increased.
• Created and implemented a COB savings workflow within the claim locations, resulting in an increase in COB savings and an increase in accurate COB detail within the legacy systems.
• Led efforts for two major McDonnell-Douglas Corporation business events. Included relocating for a period of six months. Results included a successful transition for the customer. The second assignment was by special.

Education record

High School Diploma, General Education