Michael H Email & Phone Number

Mohammed Bin Zayed

• Supporting campus academic and administration staff as well as students for any technical related issues relating to IT.• Clearly communicate technical solutions in a user-friendly, professional manner• Part of the IT services team who primarily manage, administer and maintain the institute network and related infrastructures• Advises and makes recommendations on improving performance and on providing additional and enhanced network solutions.• Liaises with the Directorate network team on WAN and networking issues.• Designs, implements and manages college network and related security requirements.• Maintains a professional awareness of current best practice in the field of IT.• Provides training to fellow team members and staff as required.• Collaborate with different solution providers to enhance IT services

Khalidiyah, Abu Dhabi, Uae

• Supporting corporate clients and handling HP warranty cases, visiting the client Onsite and resolving the Hardware faults.• Handling Multi National Clients such as Gemalto, Alcatel-Lucent and working there as a sub contactor IT support • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;• Clearly communicate technical solutions in a user-friendly, professional manner• Communicating to HP technical Engineers for resolving hard to repair issues.

Sheikh Zayed Road, Dubai, Uae

• 1st Level Technical Support for IT Infrastructures• Working in conjunction with the sales team as the key technical advisor• Provide pre-sales support, addressing technical objections, product demonstrations and product implementation planning• Coordinating with vendors, doing minor purchasing task

704 Pablo Ocampo St., Malate, Manila, Philippines

• Oversee IT Department sections such as PC Assembly, PC/Laptop Repair Section, Onsite Service Technicians, and RMA• Handling corporate and end-user client accounts, Recommending computer upgrades and IT services• Coordinating with suppliers, doing minor purchasing task• Facilitate in-house trainings of product updates and new technologies• Updating websites and coordinating with web hosting provider• Deploying large volume of new PC systems to be shipped to the end-user• Team leader of Network cablings, Router/Internet sharing, I-cafe setup, CCTV/PABX/Voice installation projects• Managing a team of customer support specialist that gives after sales service to the customers