Michael H. Email & Phone Number

Responsible for automating redundant tasks for Network Engineering. Involved the gathering of business requirements, researching available API endpoints, CLI commands and developing scripts for engineers to run. Automated against DNS servers, firewalls, switches, routers, and other devices as requested.

Nashville, Tennessee

SME responsible for leading the design and support for the enterprise Cisco Video and Voice infrastructure working with Cisco CUCM, Expressways, TMS, TMSXE and SX, DX, WebEx Kit devices. I also support the automation efforts for the team making tasks more efficient by leveraging the SOAP and REST API'S available in Cisco UC applications with Python.

Seattle, Washington

· Provided consultation services and enhanced Salesforce database configuration to make the system more efficient and user friendly for the company. Developed enhancements for the user interface, provided training and built Donation reporting.

Remote

· Completed a full life cycle implementation of the Salesforce CRM for this nonprofit including the initial Salesforce setup, Data Modeling/Architecture, Security Permissions, Business Processes, website integration, Reporting and configuring App Exchange app, Brickwork, for payment processing and supplied user training."Michael is amazing. He walked us through much of the salesforce process and was very patient with us. "Ade Omotade, IMPACCT Brooklyn

Franklin, Tn

· Give support and enhancement of the Salesforce CRM for 200+ users including reporting and dashboard creation, system permissions with profiles and permission sets, workflow and process builder jobs, application development as well as data management duties using Data Loader.· Developed and support the Project Management App for Project Management to log Projects, hours, assign tasks and keep track of project status· Developed and support the Support Request App for end users to submit issues with email alerting, note capabilities, ticket number creation, etc.· Developed and support the Salesforce application for Sales/Marketing to track clinic opportunities and activities and deployed Salesforce for Outlook to Sales providing user training.· Editing and working with Visual Force pages, with some utilization of SOQL for record queries

I get the privilege to work as a Network Engineer for HCA's voice and video enterprise infrastructure providing tier 3 and 4 support for their Hospitals. I've had the opportunity to work with technologies such as the Cisco UCS line servers, Cisco CUCM, Unity, Cisco VCS-C/VCS-E, Cisco TMS, VMWare ESXi and vCenter 5.Professional Training/Skillset - CCNA Routing/Switching certifiedCCNA Voice Training - provided by Global KnowledgeCCNP Route Training - provided by Global KnowledgeCCNP Routing/Switching - in progressCCNA Collaboration - in progress

Brentwood, Tennessee