Michael H. Email & Phone Number

Phoenix, Arizona Area

Assist members of various credit unions with resolving account issues and financial inquiries. Build rapport, provide excellent customer service in a empathetic manner, us multiple software programs with each call, practice and maintain the core values of the company. Be informative and understanding to customer needs, respond to questions regarding account balances, bill payments, fraud alerts and other general questions. All while providing a great experience for cardholders.

Phoenix, Arizona Area

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilitiesAssist in coordination of mass transportation when needed.Administer trips for volunteer/ independent drivers and mileage reimbursement program.Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs.Works closely with transportation providers and health care facilities to resolve problems.

Phoenix, Arizona Area

Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.