Michael H. Email & Phone Number

United States

Greater Boston

Responsible for diagnosing and/or resolving IT problems in response to customer reported incidents via trouble tickets; escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing IT support ticketing system activities; and coordinating device files for software applications following established procedures.Providing client application support for various devices.Serve as a representative of the VA Office of Information and Technology (OIT) in the assurance of the Department’s mission and complies with VA policies.Work in a multi-vendor IT environment supporting multiuser computer systems.

Waltham, Ma

•Provide hands-on Level 2 In-App and Backend Technical Support for end-users, admins, and IT staffs across PatientKeeper's Product Suite •Contribute to Internal and Client-Facing knowledge base with expertise in Computerized Physician Order Entry (CPOE), Native Handheld Application Architecture, and customized monitoring software•Collaborate with Product Development, QA, and Development teams on bug resolution product issues and enhancements to SQL queries, JAVA programs and Interfaces

Braintree, Ma

•Provided desktop support to over 500 stores.•Maintained PC updates and upgrades.•Trained and overlooked analyst’s ability to support new hardware or software.•Assisted fellow colleagues troubleshooting difficult calls or work logs.•Kept updated documentation on all incoming and outgoing calls for accurate and efficient work flow. •Able to perform and achieve high work rate in a busy environment.

Otis Afb, Ma

Bachelor Of Science (Bs), Business Administration And Management, General

Certificate, Computer Systems Networking And Telecommunications