Michael H. Email & Phone Number

An accomplished and target-oriented Information Security professional with a wealth of experience working in cross-functional teams to deliver reliable and consistent IT services and information security while demonstrating a keen interest in personal and professional development.Conscientious, with the desire to always put the customers’ needs first, this analytical and flexible individual establishes solid, trusting relationships with stakeholders, focusing on Service Improvement to achieve Operational Excellence and improve customer perception and satisfaction.A tenacious and influential professional with proven abilities working across the core ITIL V3 Lifecycle model in a Shared Services environment and in Information Security within an organisation dealing with highly confidential personal data.In February 2019 he passed the ISACA Certified Information Security Manager exam, one of the stages, along with experience, necessary to become a CISM. In March 2019 he passed the CompTIA Security+, this builds on his experience of Information Security Management at Logica and TIG. In July 2020 he studied the ISO27001 Lead Auditor course with BSI and passed the exam. In February 2021 he self studied GDPR with Udemy online academy. ►Information Security Management - Can help with Information Security documentation and management including advising on assessments for ISO27001►IT Service Management - Ensures consistent delivery & continuous improvement of reliable IT services ►Continuous Improvement - Optimises technology to enhance business processes, reporting & workflow►Operations Management - Optimal governance, compliance & infrastructure performance management►Stakeholder Relationships - Forges cooperative partnerships with vendors, partners & service providers►Change Management - Flexible and adaptable in balancing multiple priorities, objectives and needs►Project Transitioning - Proven ability to lead development projects into support & business as usualPlease contact me at:☎ 07833 750 173⌨ michaelwatford2011@gmail.com