Deliver Amazon customer’s packages to homes, retail locations and other delivery destinations with the utmost care and consideration.Effectively operate handheld technology to ensure timely and safely receipt of customer property.Load, unload, prepare, inspect and safely operate an Amazon delivery vehicle.Demonstrate excellent customer service.

Coordinate all tasks including calls and documentation necessary for claim payment and insurance filing resolution.Process patient payments and negotiate payment plans within company guidelines.Respond to patient billing inquiries and process through multiple insurance payer web portals.Provide customer service via phone calls from patients and provider representatives.

Obtained a high volume of requests for medication authorizations from provider or pharmacy via phone, fax, and provider portal (online).Gathered all required documentation and confirm verification of benefit eligibility in Highmark’s Integrated Service Inquiry system Responsible for building cases in the Utilization Management System (4UM) from patient information received by medical providers.Confirmed data quality in 4UM to ensure adherence to all regulatory compliance requirements.Evaluated cases that required additional notification to members, providers, and/or pharmacists. Contacted members, providers and/or pharmacists by phone to obtain additional information.Entered authorizations and viewed claims in Express Scripts to ensure proper medical and/or prescription payment.Trained and mentored new team members on system applications, workflow production, customer service policies, and other unit requirements. Skilled in Microsoft Outlook, Word, and Excel.

Maintained a high volume of behavioral health authorization request inquiries via telephone, electronic, and facsimile.Provided superb customer service via high volume of phone calls from healthcare providers and members.Authorized behavioral health visits according to eligibility and availability of benefits.

Maintained the records filing system and database used to manage, access, and preserve electronic and paper records of criminal justice activities and vehicle accident reports for the city of Pittsburgh police.Retrieved official police reports as requested by certified officials, police officers, lawyers, and the public.Operated cash register and recorded all cash transactions daily to be submitted to the treasurer department. Made weekly money deposits to the bank.